AI is already affecting how citizens engage with government, raising expectations for faster, more intuitive services. Agencies that don’t understand where AI delivers real value risk missing opportunities to improve trust and experience at scale. During the latest CX Community of Practice, we welcomed guest speaker Luke Norris, Vice President, Platform Strategy & Digital Transformation,Read… Read more »
Government leaders are navigating a period of structural workforce disruption where reductions, skill gaps, and accelerating technology adoption are reshaping how mission capability is created and sustained. But by prioritizing capability density, embedded learning, and strategic talent design, agencies can convert workforce volatility into operational resilience and long-term mission advantage.
In this video interview, Elastic’s Kent Brake discusses how agencies can jumpstart their AI operations quickly and securely.
With a federal government shutdown on the horizon, GovLoop’s General Manager & Vice President Doug Mashkuri offers a few words of support, and links to helpful resources.
In this video interview, Bill Lemons of Fortinet Federal discusses how a converged network/cyber solution is essential to modernization.
RAISE is a five-step blueprint for recognizing harm, fostering empathy, and ultimately strengthening trust and collaboration within teams.
As government agencies deploy AI and machine learning (ML) to fulfill mission-critical functions, data readiness — the preparation of data to be accurate, accessible, secure, and fair — becomes critical. Data readiness is more than technical setup; it’s the foundation that ensures AI systems deliver reliable insights, support equitable decisions, and maintain public trust. TheRead… Read more »
Ten years ago, when the Department of Veterans Affairs (VA) became one of the first agencies to elevate customer experience (CX) to top priority, leaders created a path toward better serving veterans and their families through improved communications, easier access to information and a focus on restoring veterans’ trust in the agency. In doing so,… Read more »
In the latest edition of “Management Minutes with Mika”, Workplace Transformation Strategist Mika Cross sat down with Raj Sharma, Founder and CEO of Public Spend Forum, to discuss what agencies can do to tap into the potential of the three P’s: purpose, personal growth, and people.
In a recent episode of “Management Minutes With Mika,” government workplace transformation expert Mika Cross discussed the current state of inclusivity and what to expect in 2025 with Nate Benjamin, Director at the U.S. Securities and Exchange Commission. Listen to the full conversation now for more insights from Mr. Benjamin about the road ahead forRead… Read more »