Myth: “They Will Have No Choice – They Will Have to Use the System”

There tends to be an assumption amongst many IT and business leaders that if a system is core to their operations then people cannot perform their jobs without using it. This leads to the fallacy that employees will have no choice but to use the system and no further effort is required to drive and sustain user adoption. Upon closer inspection we see that even with “core” systems, people have tremendous choice when it comes to using a system.

Read the full article on:

Leave a Comment

Leave a comment

Leave a Reply