Posts By Jason Whitehead

Johnny Dangerously on Effective Communications

This blog entry was originally published on the Tri Tuns blog. Is the Grapevine Killing Your User Adoption Communications? Ensure Your Communications Are Accurate and Effective In the clip below, Lil is trying to get a critical message to Johnny Dangerously, who is locked up in jail. It is a matter of life or deathRead… Read more »

What Can Warren Buffett Teach Us About User Adoption?

This article was originally published on the Tri Tuns Blog. IN THE NEWS In a recent interview on CNBC Warren Buffett said that he could end the federal deficit in five minutes. “I could end the deficit in five minutes. You just pass a law that says that any time there’s a deficit of moreRead… Read more »

Return on Relationships

This article was originally published on the Tri Tuns Blog. OBSERVATIONIt is a common trap on many IT projects that team members are so focused on ensuring project “success” (typically defined as on-time and on-budget delivery) that team members forget the critical importance of developing and maintaining effective relationships. Ironically, forgoing the relationship building elementsRead… Read more »

Resistance is a Judgment, Not an Action

This article was originally published on the Tri Tuns Blog.OBSERVATION When talking about user adoption of major IT systems – CRM, ERP, HRIS, etc – at some point the discussion always focuses on overcoming “user resistance”. When I probe deeper and ask clients to define exactly what they mean by “user resistance” (what form itRead… Read more »

How can HR best use IT to deliver superior HR service?

Many organizations today are trying to make more effective use of Information Technology (IT) in order to deliver on their mission, reduce costs, improve quality, and save time. Internal HR systems all have the potential to provide major leaps forward. Unfortunately, many organizations spend countless hours and dollars building IT systems, yet they never achieveRead… Read more »

Leadership: Are You Really Committed?

This article was originally posted on the Tri Tuns, LLC blog at Please check out this blog or the Tri Tuns website for more articles and other great resources. OBSERVATION “We judge others by their actions, but we judge ourselves by our intentions.” We all know that leadership commitment to a new project, ITRead… Read more »

Myth: “They Will Have No Choice – They Will Have to Use the System”

There tends to be an assumption amongst many IT and business leaders that if a system is core to their operations then people cannot perform their jobs without using it. This leads to the fallacy that employees will have no choice but to use the system and no further effort is required to drive andRead… Read more »

What is IT “Success”?

We consistently read about IT “Failure” and how much it costs organizations each year, but how often do we actually read about IT “Success”. What is IT success? How do we know when we have achieved it? Why is it so elusive? To read the full article go to