The Washington Metropolitan Area Transit Authority (DC) is launching a social media campaign intended, in part, to create a two-way dialogue with riders. After years of using Twitter almost exclusively to push out automated service updates, Metro recently created a new Twitter account (@MetroForward) that engages customers in conversation. “We’re putting the people, the toolsRead… Read more »
WHAT HAPPENED IN THE WHITE HOUSE? The Hill. “The Republican National Committee on Monday asked the Department of Justice to investigate whether the president’s reelection fundraising broke federal law.” INVESTIGATE THE INVESTIGATORS? The Hill. “A watchdog group on Monday called for an outside investigation of the House Ethics Committee.” NOT GUILTY PLEA IN MD ROBOCALLRead… Read more »
Nearly three thousand federal civil servants have died in the line of duty since 1992. They represent a wide range of federal agencies, yet the federal government has no program or policy in place to provide a U.S. burial flag for these fallen heroes. This glaring omission was the subject of an Op-Ed in TheRead… Read more »
Steve Tkalcevich is a member of the Lakeshore, Ontario chapter of PMI in Canada. His chapter partnered with another community organization to do something great. He gained some great experience, and is continuing to volunteer. In an email exchange I recently had with Steve, he said: I am now volunteering with a local art galleryRead… Read more »
Just in case its customers have not yet grasped the concept, the Massachusetts Bay Commuter Railroad Company created a video guide to explain the ABCs of quiet cars. As The Boston Globe explains: The video features clueless passengers, played by the company’s staff, peppering real-life train conductors with not-so-complex questions about quiet car rules: “CanRead… Read more »
This Big City tries to apply the lessons of consumer-demand services like Groupon and Living Social to transportation planning. These programs are based on the economic concept of market equilibrium, or the intersection of supply and demand. Translating this concept from consumer goods to transit services, the post asks the following: Why not take theRead… Read more »
Hi All, Thought you might be interested to know that the Emergency 2.0 Wiki Working Group have just launched the blog site and are undertaking a “Blog Launch Blitz” right this minute, to promote the wiki locally and globally to our stakeholders using social media! We’re in Brisbane, Australia with our laptops and mobile phonesRead… Read more »
With various governments limiting the amount of outsourcing programs, Mark Kobayashi-Hillary predicts that the Indian, Brazilian and Chinese IT industries will become the best in the world… By: Mark Kobayashi-Hillar Who can remember that distant hazy past where Barack Obama was campaigning to become president of the USA and he talked of creating more AmericanRead… Read more »
Government bureaucracy and red tape stand in the way of IT companies trying to deliver efficient services… By: Mark Kobayashi-Hillary, IT Editor, Shared Services & Outsourcing Network (SSON), There are two stories in the press in the last month that are apparently unconnected, but should be of interest to those focused on IT outsourcing. First,Read… Read more »
Mark Kobayashi Hillary reflects on the outcome of the UK Government Comprehensive Spending Review – Does a dip in IT Outsourcing look likely as the UK Government looks set to shift from pure IT deals to include services and business process? By: Mark Kobayashi-Hillary, IT Editor, Shared Services & Outsourcing Network (SSON) The UK governmentRead… Read more »