The best gift you can give (or get): Feedback

Feedback is a gift.Think about it. If someone takes the time to share her perceptions of your work, your performance, that means she cares. She cares enough to take her time and energy to help you. It may not feel like a gift when you first get the feedback. Especially if it is negative. ButRead… Read more »

Everyone Has the Capacity to Lead

One of the “perks” of flying tens of thousands of miles each year is the opportunity to peruse the in-flight magazine during the electronic hiatus during take-off and landing—an interesting outgrowth of carrying an E-reader and subsequent dearth of having any “paper” products to peruse. During my latest flight, I was drawn to an articleRead… Read more »

Need a New Year’s Resolution? Go Green!

I’ve made it a point in recent years to not lose track of my New Year’s resolutions from the previous January, so I can look back at them in December. And while this may not be the forum to discuss how successful I was in cleaning up our basement, I am proud to report thatRead… Read more »

What Governments can Learn about Citizen Engagement from Air Canada

Yes. You read that title right. Yes, airlines are not known for their customer responsiveness. Ask anyone whose been trapped on a plane on the tarmac for 14 hours. You know when Congress has to pass a customer bill of rights for your industry you’ve really dropped the ball. Air Canada, however, increasingly seems toRead… Read more »

New Source of Free U.S. Court Decisions: Weekly Report of Current Opinions (RECOP)

In 2011, Public.Resource.Org will publish a weekly release — called the Report of Current Opinions (RECOP) — of all slip and final opinions — in HTML — “of the appellate and supreme courts of the 50 [U.S.] states and the [U.S.] federal government,” according to a new post by Carl Malamud of Public.Resource.Org. According toRead… Read more »

The Five Days of Arete

I started this tradition in my Junior year of college thanks to an inspiring philosophy professor who applied Ancient Greek philosophy to his profitable management consulting practice. His guiding concept was arête which has deep meaning but essentially means the pursuit of excellence in whatever you do. It really resonated with me because I wasRead… Read more »

Getting the hacker mentality badly wrong

This is the unedited ver­sion of a piece pub­lished on The Lowy Insti­tute for Inter­na­tional Policy’s Lowy Inter­preter blog. I have a great deal of respect for the Lowy Institute. But when one of their staff writes a fundamentally flawed, badly misinformed piece on hacker culture, it really is time to scratch one’s head andRead… Read more »