I recently visited my eye doctor. When he first saw me he said, “Welcome to the new us. We are in the cloud now.” I asked him what he meant and he replied, “Well I was told to tell our customers and ask our patients if they can see us better here in the cloud.Read… Read more »
The biggest brands in the world have one thing in common – they understand the value of customer service and have found unique ways to make it a core part of their business. How can we do the same in local government? Let’s learn from the top brands we’ve picked out. “Everyone should work inRead… Read more »
What is your sense of the culture of your organization? Is it mission-focused, optimistic about succeeding and engaged in tackling difficult issues with an anxiousness to solve them? Or has it become a territorial, negative, bureaucratic enterprise where every opportunity is met with “we could never do that” excuses that roll off the tongues ofRead… Read more »
With few exceptions, I have had stellar colleagues aside whom I am proud to work. I’ve worked with teams to achieve tremendous results and quantifiable impacts based on our decisions, projects or action. Without unseemly boasting here, I have always felt that the taxpayer got more than its fair share from my salary. (Most days).Read… Read more »
Originally Posted on Comm2Point0. By Dave Worsell, Director of Government Solutions at GovDelivery Europe. Every journey starts somewhere. The easier the first step the faster it becomes to reach the destination. Here at GovDelivery we know we aren’t the final destination and we definitely aren’t one of the many distractions along the way. However, weRead… Read more »
Most people have heard of SlideShare, but they probably don’t realize how powerful and diverse the platform is, or the important role it can play in their content marketing and digital engagement efforts. This post offers seven reasons for taking another look and considering an upgrade. According to this infographic, SlideShare is the “quiet giantRead… Read more »
Just before my 24th birthday, I landed what I thought would be a great government job. My boss was a long time public servant. She had worked hard for the government for her entire career and was proud of her service. I quickly learned that she believed in traditions, in doing things by the book,Read… Read more »
“If you give a man a fish, you feed him for a day. If you teach a man to fish, he’ll never go hungry.” Is it really that simple? This often overused adage is applicable both for our peers (federal consulting firms) and our clients (government agencies). In an era of slashed budgets and contractRead… Read more »
The other day I was at the local outdoor market and I walked passed a man impeccably dressed in a white suit and tie, standing on a wooden crate. The man, from his makeshift pulpit, was sermoning passersby on the need to repent their sins given the imminent end of days. While many looked onRead… Read more »
We’ve all been on our way to refill our coffee cups when we notice a certain coworker is there already – and we retreat to our desks on the double. Everyone has a person or two in the office that he tries to avoid. Maybe they’re too negative, maybe they’re too needy, maybe they’re aRead… Read more »