Are you better at asking questions or giving answers? When in doubt, it’s perfectly reasonable to rely on the tried and true; the steps that got us this far…right? Seeing issues from a new perspective; forcing ourselves to be open to possibilities beyond what we’re able to see on the immediate horizon; innovation is aRead… Read more »
Spring, for me, is full of many things: cherry blossoms, outdoor activities, getting to wear sandals instead of real shoes, and this year ….. my graduate school graduation. It is a bittersweet moment and it can’t happen with out a commencement ceremony. Tis the season of college graduations and the ever anticipated announcement of theRead… Read more »
Last week, the Federal Consulting Group (FCG) hosted the 2014 Government Customer Satisfaction Forum. The program was jam-packed with public sector and private sector experts, including: Ross Smith from the Office of Technology for the Veterans Administration spoke on his efforts to increase satisfaction of different tech-related interactions Dr. Forrest Morgeson with the American CustomerRead… Read more »
On Tuesday April 8th, GovLoop hosted our third annual Government Innovators Virtual Summit. This year we focused on “Innovations that Matter” and how to make innovation stick at your agency. Read this recap of our session creating resilient communities, and stay tuned for a link to the full recordings. More blog coverage of the SummitRead… Read more »
Innovation seems to be a big deal in governments around the world. But the Australian Public Service developed a formal action plan for innovation in 2011 and is rolling out a series of initiatives that are building the use of innovation into the government’s institutional framework. The current edition of The Public Manager describes theRead… Read more »
Originally published at cpsrenewal.ca. Public services have recently been experimenting with many exercises intended to engage employees and stakeholders, which have led to many questions and discussions about what drives people to participation. I recently wrote on the Government of Canada’s internal platform, GCconnex, that the absence of technical barriers isn’t sufficient – there mayRead… Read more »
In the mobile consumer and perhaps even the enterprise world, there is no doubt that software-as-a-service (SaaS) is here to stay. On a daily basis, there are new and wonderful SaaS products and providers popping up with the likes of the 500 pound guerrillas such as Google,Microsoft and Facebook; everyone is looking to get inRead… Read more »
Two days after submitting his online application for the PMI Agile Certified Practitioner (PMI-ACP)® exam, Allen Matheson got a message that many exam candidates dread: he had been randomly selected for an audit. “They asked that I give them more detailed evidence of two things within the next 90 days,” said Allen, a project managerRead… Read more »
One method of teaching is the use of negative examples. To get my important point across to top management, I will turn to some real life examples. The first not-so-successful example was a financial services firm with thousands of employees. It started down the path to adopting an inclusive approach to improving operations that wouldRead… Read more »
There’s been a great deal of scrutiny of the APSC’s revised guidance on social media participation by public servants since it came into effect in early 2012 (coincidentally about the time I left the public service). Initially dubbed by some parts of the media as the ‘Jericho amendments‘ (sorry Greg!), the 2012 guidance has regularlyRead… Read more »