I was talking to a web colleague a few weeks ago, asking what she’s working on. She said, “collaboration, innovation, participation, best practices – all good stuff.” Indeed, good stuff. But then I starting thinking, leading to what? What is she trying to achieve? The other day, I saw a new job posting at aRead… Read more »
Search Results for: Stan Buch
Meet Ella- NASA Dryden’s New Therapy Dog
By Kathy ChristianEmployee Assistance ProgramNASA Dryden Flight Research Center I am a clinical psychologist at NASA’s Dryden Flight Research Center at Edwards Air Force Base in California. I have been manager of the center’s Employee Assistance Program (EAP) for 12 years. Image Right: Ella, NASA Dryden’s new therapy dog. The EAP office at DFRC isRead… Read more »
Design, Empathy and Community
“This is Service Design Thinking” by geschenkt I’ve been playing with this notion in my head over the last couple of weeks that while it’s clear that there are digital literacy skills needed, there seems to be little progress made on what those literacy skills look like. I spent the day at the Chicago Children’sRead… Read more »
Train Your Agency Web Team – Regularly
I just returned from a great two-day training session with the Defense Finance and Accounting Service web team, in Indianapolis. Kudos to Debra Harris for organizing it. She’s a real emerging leader in the web community. I was doing the training, but that isn’t what made these two days great (well, gosh, maybe I hadRead… Read more »
What’s Next?
A couple of weeks ago, after I’d cut loose with some ideas for the government web community (and witnessed the weary and wary looks on my web colleagues’ faces), my good friend Bev Godwin bailed me out by saying, “as long as I’ve known Candi, she’s always asked ‘what’s next?’ We need to keep askingRead… Read more »
Metrics That Matter
In my Web Manager University course, “Delivering Great Customer Service – Essentials for Government Web Managers,” I do a section on “metrics that matter.” I often start by asking folks if they collect performance data. Heads nod. Then I ask them what they do with it – how they use it. Most use stats toRead… Read more »
As We Do What’s Exciting, Let’s Not Forget What’s Important
Improving government’s customer service means constantly looking for new ways to do things, seizing new technologies, and experimenting. All good. But as we do what’s exciting and new, let’s not forget that we also need to do what’s important. Like implementing all the laws, regulations, and requirements already in place, for government websites. A littleRead… Read more »
A Lesson from Katrina – It Takes a Leap of Faith
Five years ago, we all sat horrified watching the ravages of Hurricane Katrina on the Gulf coast. Seeing so many, many fellow citizens losing everything and facing enormous challenges to get their lives back was powerful motivation to act. And the government web manager community did just that – we came together to help. I’veRead… Read more »
Global Gov 2.0 – Citizens Make the State 2.0 (Austria)
Translated from “Bürger machen Staat 2.0” in Economy Austria (interview with GovLoop’er Philipp Mueller):Citizens Make the State 2.0 Philipp Mueller: “With Government 2.0, the state loses its monopoly on creating the common good. Government can not accomplish it alone; it must join with the citizen”says the Director of Public Management and Governance at the SalzburgRead… Read more »
Governance Blues? Build the Blocks
Government websites have been prevalent since 1995. Fifteen years. Yet agencies still have internal struggles over who should “own” the website and web team, and there is no commonly-accepted model for a web governance structure across government. Even agencies with seemingly strong “web governance” have seen it all fall apart when administrations changed. Governance seemsRead… Read more »