Last week, a county government communications director in Oregon asked me to help her put together a session for their annual state meeting. We agreed that a “show and tell” hour, where attendees volunteer to show their county’s website and let their colleagues tell them what they think, could work well. I offered to doRead… Read more »
Search Results for: Stan Buch
Take Time to Nurture Your Web Team
At the end of my last course, I asked everyone what one thing they were going to do when they got back to their agencies. One participant surprised me by saying he was going to organize a meeting of all the web managers and major web contributors in the agency and share what he’d learnedRead… Read more »
Does Your Website Say, “We Care About You?”
When citizens come to your website, what’s the first message they get? Is it, “we care about YOU, and we’re going to make sure you can do what you want?” Or is it, “first let me tell you about me?” I read two interesting articles this week about how important it is to show yourRead… Read more »
Introducing GovLoop Advisory Board – #1 – Craig Newmark
It’s the heart of the GovLoop philosophy that there are smarter people than the GovLoop team who have great ideas on how to make GovLoop awesome. That’s why we ask questions like “what do you want to see on govloop” and have groups like the GovLoop Community Leaders. As part of this push, I’ve beenRead… Read more »
Use Your Best Resources to Engage Citizens – Your Employees
I am up to my ears judging Clearmark Plain Language Award entries, but I just had to raise my head to comment on Andrea DiMaio’s latest blog piece, “How To Love Government 2.0 and Be A Contrarian at the Same Time.” I so agree with him that we can’t just rely on technology to engageRead… Read more »
Cities Matter – From the Front Door to the Car Door
Recently, the City Manager sent me a link to the video, Cities Matter – From the Front Door to the Car Door. Sentimental? Perhaps. I wasn’t familiar with the site on which the video is posted, 12Seconds.tv, but it is apparently to video as Twitter is to texting; it is a video platform that willRead… Read more »
Privacy News Highlights – Feb 13 – 28
Privacy News Highlights 13–28 February 2010 Contents: EU – Legality of Fingerprint Database to be Tested in Netherlands Court 3 CA – Alberta Retailer Ordered to Stop Credit Checks. 3 CA – Privacy Commissioner Cites Sobeys for Collecting Personal Info. 3 CA – Saskatchewan Privacy Boss Decries Denial of New Staff 4 CA – CommissionersRead… Read more »
Many GovLoopers Among GovTech’s Top 25 Doers, Dreamers and Drivers of 2010
In case you didn’t see the great news, our very own Steve Ressler was named by Government Technology magazine as one of the “Top 25 Doers, Dreamers & Drivers of 2010.” I’ve included the full article and list of honorees below. You’ll probably recognize many other GovLoop members like Peter Corbett, Bill Greeves, David Fletcher,Read… Read more »
Customer Service Mantra: Listen, Respect, Follow
From my very first presentation about being a government web manager – way back in the mid-90s – I’ve said this: “if you listen to your audience, they will tell you what to put on your website.” Listening to your audience is absolutely the cornerstone of great customer service. But it doesn’t stop there. YouRead… Read more »
Speaking With One Voice – A Basic of Good Customer Service
A recent Federal Computer Week article began by saying that, for fun, I sometimes ask a question through various channels at a government agency to see if I get the same answer. Well, I’m not sure I’d call it “fun.” But I have done just that when preparing to teach a class – mostly toRead… Read more »