A couple of years ago I was in Portugal to give a talk on Gov 2.0 at a conference the government was organizing. After the talk I went for dinner with the country’s CIO and remember hearing about a fantastic program they were running that – for me – epitomized the notion of a citizenRead… Read more »
Search Results for: silo
Customer Service in Government: Why We Need to Use Multiple Channels
This is the fourth post in our GovLoop May Blog series, exploring how to break down silos in government. Our first post focused on the “trusted leader” and the traits required for leadership across government. Our second post explored collaboration strategies on your team. Last week, we looked out to the future, and how toRead… Read more »
Oracle on GovLoop
Oracle is proud to help support the collaboration, information sharing and innovation occurring across all levels of government throughout the GovLoop network. Company Overview: Managing government has never been more challenging. Public sector leaders face increasing expectations from citizens, businesses, elected officials, and employees. Pressed to provide services and information more quickly and cost effectivelyRead… Read more »
It Starts at the Beginning
This morning I attended GovLoop’s “Re-Imagining Customer Service in Government” conversation and was pleasantly surprised to hear about some of the successes agencies are having addressing President Obama’s April 2011 Executive Order 13571 – “Streamlining Service Delivery and Improving Customer Service“. Chris Dorobek moderated the hour long session which included the following expert facilitators: JoeyRead… Read more »
5 Ways to Attract The Next Generation of Public Servants
This is the third post in our GovLoop May Blog series, exploring how to break down silos in government. Our first post focused on the “trusted leader” and the traits required for leadership across government. Our second post explored collaboration strategies on your team. This week, we’ll look out to the future, and how toRead… Read more »
Strategies to Promote Collaboration On Your Team
This is our second post in the May GovLoop Blog Series exploring how we can work to remove silos in government. Our first post focused on leadership and ways to become the “trusted leader” across government. We had some great comments and a fascinating discussion on leadership. One comment I wanted to share came fromRead… Read more »
Service Consolidation: How to Avoid Basic Pitfalls of Shared Services
As pressures to reduce costs and increase efficiencies continue to dominate the federal landscape, shared services will continue to provide much needed returns for federal agencies. Many government agencies have already taken unprecedented steps to conserve resources while improving service delivery by embracing shared services. These progressive organizations have many experiences and lessons learned toRead… Read more »
The Two Interlocking Cycles of Gov 2.0
This post is, in some ways, an extension of another from last week called “The Three Dimensions of Open Government“. “Open government” is a term that’s getting a reasonable amount of use these past few years. It’s overtaken an earlier term “Gov 2.0”. That doesn’t surprise me. “Gov 2.0” seems a little dated (as, inRead… Read more »
Jonathan Wegener: Plotting Your Exit Strategy
This post is the first in an upcoming series of posts about civic startups. What’s a civic startup? Find out. Code for America recently launched a civic startup accelerator to help promote and “turbo charge” civic startups. We’re accepting applications for the accelerator now through June 1. Apply: codeforamerica.org/accelerator Jonathan Wegener is founder/CEO of Timehop.com,Read… Read more »
5 Traits of The Trusted Leader
This is our first post in our May blog series exploring different aspects of siloed government. The focus of this post is trust. Briefly we’ll explore how leaders can move towards being a “Trusted Leader” – someone that people want to work with across government, emulate their leadership style and are excited to meet andRead… Read more »