GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, we interviewed 11 government employees and conducted an online survey of 138 government employees from our GovLoop community. Customer service is a core function of government. With government customers having heightened expectations of the levelRead… Read more »
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Re-Imagining Customer Service in Government
Re-Imagining Customer Service Report GovLoop Report Explores Customer Service in Gov Infographic How To Create Great Customer Service Excelling With Customer Service GovLoop Guide to Customer Service Optimize With Oracle Join The Oracle Group on GovLoop // Welcome Welcome to the GovLoop Re-Imagining Government Customer Service Research report page. On thisRead… Read more »
Customer Service in Government: Why We Need to Use Multiple Channels
This is the fourth post in our GovLoop May Blog series, exploring how to break down silos in government. Our first post focused on the “trusted leader” and the traits required for leadership across government. Our second post explored collaboration strategies on your team. Last week, we looked out to the future, and how toRead… Read more »
ED & Commerce Pioneer “Building a Digital Government for Customer Service” via GovLoop
Last week’s @GovLoop round table conversation on Reimagining Customer Service in Government highlighted all of the unique and [in some cases] extreme things President Obama’s Executive Order mandated our government agencies to do in the name of customer service. The catch? No $$. So Moderator and INSIDER Chris Dorobek asked: how did the @GovLoop groupRead… Read more »
Customer Service Signature Initiative in Review: VA’s Blue Button
Nearly one year ago, President Obama released the Executive Order mandating agencies to improve how agencies deliver customer service. Each agency was required to announce a “signature initiative.” Now is a good time to look back at the impact of the Executive Order. If you head over to data.govloop.com you can find a full listingRead… Read more »
10 Ways Government Can Re-Imagine Customer Service
Nearly one year ago, President Obama released his Executive Order mandating agencies to improve their customer service initiatives. Since the mandate, agencies have made great strides improving customer service in government. This morning, Oracle sponsored an event in partnership with GovLoop titled, “Re-Imagining Customer Service in Government.” The event is part of our “GovLoop Conversations”Read… Read more »
Customer Service Act Is Good News for Citizens and Employees
Good news! The Federal Customer Service Enhancement Act, H.R. 538 has passed out of a House committee and is moving forward. What? You’ve never heard of the Federal Customer Service Enhancement Act? Oh, my. Well, let me tell you about it because this law would be great news for public servants and citizens alike. TheRead… Read more »
Customer Service Bill Is Resurrected
Will feds soon be asking their customers if they are satisfied with the service they’ve received? Following the customer service initiatives launched by Gore’s reinventing government team in the 1990s, the federal government has waxed and waned on the importance of customer service in the course of serving the public. With citizen satisfaction with governmentRead… Read more »
RSVP Today for 5/15 Re-Imagining Customer Service Roundtable
Please join GovLoop at our next GovLoop Conversations Event on May 15th as we explore ways to improve customer service in government, share best practices and avoid common roadblocks. To register for this event, please follow this link. We hope you’ll join us! On May 15th at The Re-Imagining Customer Service in Government Roundtable (RegisterRead… Read more »
Join Our Research Study: Can Government Create Great Customer Service?
Take 5 minutes and help us, help you. Take the GovLoop Customer Service in Government Survey. Survey Link I’m conducting a research study on “Re-Imagining Customer Service in Government.” Our study hopes to understand current trends in government customer service and opportunities for improvement.The results of this survey will be used to create a GovLoopRead… Read more »