When USA.gov was born, a central links directory for the government was a huge asset. Now, however, citizens turn to Google for lists of links. So if USA.gov is to add value, I think it’s time for a major re-think of its purpose. It’s an important discussion…one that impacts – and therefore should involve –Read… Read more »
Search Results for: customer service
President Obama Calls on America’s CEOs for Jobs and Economic Growth
Originally posted on Unleash the Monster As we work to get our economy back on the right track, President Obama has job placement high on his list. In fact, he is calling on America’s CEOs to share lessons learned and offer up their insight into how to accelerate job growth. We couldn’t ignore a callRead… Read more »
Social Media–Cause they’re already bad mouthing you anyway
I think one of the most compelling arguments to engage in the social media world for government public relations folks simply lies in being part of the conversation that is occurring already. This has always been obvious to me but it really came to mind while I attended the Department of Defense All Services SocialRead… Read more »
Thoughts from Chris Hughes – co-Founder of Facebook
(photo courtesy of Bisnow) I attended a fascinating event this past Wednesday where Chris Hughes, co-founder of Facebook discussed the “new information revolution.” The Washington Business Journal did a great write-up that I think is worth sharing. But first, take a closer look at the photo taken back in 2004 @ Harvard. Chris Hughes isRead… Read more »
Open Innovation From A Hospital Bed In The UK
When talking this morning on Skype with my good friend Chris Quigley, from the UK-based company Delib, he informed me that he was in the hospital for a slipped disc in his back. The amazing thing is that while hospitalized, he created an open innovation platform for the hospital called Help Us Improve Kings. ThisRead… Read more »
Gartner Identifies top 10 Issues
Kinda Dated (Oct 20, 2009), that is the disadvantage of receiving “monthly” newsletters, but I believe is still very relevant. Gartner Press Release Gartner Identifies the Top 10 Strategic Technologies for 2010 Analysts Examine Latest Industry Trends During Gartner Symposium/ITxpo, October 18-22, in Orlando ORLANDO, Fla., October 20, 2009 — ? Gartner, Inc. analysts todayRead… Read more »
Benchmarking experience during EPP’s Core Two training week
As part of the EPP training experience in Kansas City, the benchmarking team that I was a part of was assigned to visit Planet Reuse, a small company located about a mile from the EPP venue. Today was a dreary, cold, and rainy day, so we were very happy that it was so close toRead… Read more »
DorobekInsider: Watching the Networx transition — or lack there of — at AFFIRM on Wednesday
One of the more interesting stories of the year in government IT is the transition to the new Networx telecommunications contract — or lack of transition, to be honest. During the confirmation hearing of Martha Johnson to be the administrator of the General Services Administration, she said that Networx transition was going to be oneRead… Read more »
Social Production as a Market Strategy – What We Can Learn From U2
Can social production build stronger market economies? Will we create compelling financial incentives and rewards with more social cooperation? “Social production” was cognitively described by Yochai Benkler in the Wealth of Networks. We often think of market and social production as mutually exclusive. We mentally pit financial outcomes against egalitarian “free” outcomes. A good exampleRead… Read more »
Sell Provocatively
No, I don’t mean Victoria’s Secret-kind of provocative. I mean that with recent market downturns, it’s time to provoke your customers into choosing your solutions. For emerging brands of b-2-b solutions, in new market sectors, you can’t rely on old methods. Tightening markets mean thinning leads and sluggish closing velocity, so keep your team’s UniqueRead… Read more »