Fortunately I rarely experience terrible customer service. But this weekend, I had one of those incidents where someone whose job it is to provide service chose instead to throw out subtle insults and avoid trying to understand or address a problem for which they are responsible. So I thought it’d be a good topic toRead… Read more »
With this post we provide some info on a capability we believe most of our readers will want to know more about, the Plug and Play Tech Center. For an overview see the video clip below: The Plug and Play Tech Center is a Silicon Valley facility with a very apropos name. If you haveRead… Read more »
Oklahoma City is putting its performance data online. Residents will now be able to see how quickly the city is responding to a variety of problems from graffiti removal to pothole repairs. The initiative is part of a larger website from the city Finance Department which provides spending data. The new page will show howRead… Read more »
Really pleased to be able to publish this post from Cisco’s Jeremy Crump on the use of Twitter by the police, with specific reference to the recent disturbances in London, Birmingham and other cities. The widespread use of social media has been a significant feature of the riots in England over the last week. LootersRead… Read more »
This comment, posted four months ago to my blog by Jesse G. in response to this post on GCPEDIA, remains one of the favorite comments posted to my blog ever. This is a public servant who understands the future and is trying to live it. I’ve literally had this comment sitting in my inbox becauseRead… Read more »
Searching for information just ain’t what it used to be. But you knew that already. I said in my last article I would give you a few training definitions. Well, as you know, the internet is full of definitions. Below are some that best fit our purposes. I wish I could take credit for themRead… Read more »
Deltek Senior Analyst Chris Cotner and Health Care/Social Services Analyst Kate Tussey report. The national healthcare debate has waxed and waned for decades, with the obvious recent history of Clinton’s failed foray and Obama’s push for national health care reform. Two main drivers behind the discussion are the rapidly rising cost of health care (HC)Read… Read more »
This week’s Project of the Week is brought to you by one of GovLoop’s 2011 Major Partners, IBM. As the year continues they will be present on GovLoop to help you with any Analytics questions you may have. Dr. GovLoop recently caught up with Nathan Greenhut of IBM about how they’ve been of great assistanceRead… Read more »
Gadi Ben-Yehuda August is a long and ecclesiastical month. In its second full week, we find: A Time for Reflection. Three good articles about the state of Gov 2.0 across governments came out this week. Alex Howard writes for the Atlantic about social media use by US and other governments, and in O’Reilly Media aboutRead… Read more »
Sarah Kliff from the Washington Post links to an important table today: what happens if the Supercommittee can’t come to an agreement i.e. the most likely scenario. The focus of her post is on its potential effect on entitlement programs like Medicare, Medicaid and Social Security; these items represent the lion’s share of the budgetRead… Read more »