As we move further into the 21st century, mobile engagement has been particularly effective, but with so many channels available, agencies have struggled to develop best practices and standard processes. One tool that is proving popular, however, is text messaging campaigns that reach a broader audience.
Sustainable engagement requires two prongs of customer service: meeting mission needs and meeting the end user’s needs. Learn how you can use this approach for better and more sustainable services and engagement at your agency.
With so many technologies available for customer support today, it’s tempting for an agency to select the flashiest solution. But interacting with citizens is the ultimate goal. Learn how the right technology and an omnichannel approach can help.
What does the imaginative Disney have to do with government? A lot more than you think. Learn how Ottawa County is using the Disney way to deliver better customer service.
What’s the secret to delivering customer service that’s at a “golden standard?” The answer lies in using an omnichannel approach that meets citizens where they are.
Complex processes are a major pain point in delivering good customer service. Navigating citizenship and immigration services is extremely complicated. Learn how USCIS is using a virtual assistant to help ease this customer service pain point.