Omnichannel Customer Service Helps Agencies Adapt to New Demands
In providing digital government services, the omnichannel approach helps provide customers with a smooth and consistent experience.
Posts Tagged: omnichannel
An Omnichannel Strategy Makes Government Agencies More Responsive and Efficient
Omnichannel means having the ability to meet users’ needs on whatever device and through whichever channel they prefer.
Building Experiences, Not Just Technologies
With so many technologies available for customer support today, it’s tempting for an agency to select the flashiest solution. But interacting with citizens is the ultimate goal. Learn how the right technology and an omnichannel approach can help.
Delivering the Golden Standard of Customer Service
What’s the secret to delivering customer service that’s at a “golden standard?” The answer lies in using an omnichannel approach that meets citizens where they are.