As the Digital Era continues to progress, social and digital technologies will become more fully integrated into not just the work we do, but how we do it. Although external applications such as marketing, sales, and customer service have dominated adoption activities and discussions to date (particularly in the context of consumer goods and services),Read… Read more »
Even though we all use the World Wide Web every single day for both work and pleasure, most of us would be hard pressed to define exactly what it is, describe much about its history, and/or articulate details of its impact. This primer offers a quick introduction to all those things. Distinguishing the Web fromRead… Read more »
Summary: The main building blocks for Digital Era success are leadership, governance, digital competencies, education and training, and change management. Each requires a unique set of considerations that differ from traditional success factors, and in some cases are unprecedented. Many Industrial Era mental models, processes and cultural values are not transferable to or effective inRead… Read more »
Summary: The digital divide has increasingly become about knowledge and adoption of new technologies rather than access. Which side of the divide are you on – are you a leader or a laggard? This post offers insights into the factors contributing to the growing chasm between those who have embraced and leveraged new technologies andRead… Read more »
On September 12, 2013 I had the pleasure of speaking to both MBA and undergraduate students at the University of Michigan’s Ross School of Business. I was invited by professors Mary Hinesly and Amy Young to give a presentation entitled Your Digital Era Career to their Social Media and the Changing Nature of Business CommunicationRead… Read more »
The anonymous story of “The Old Phone on the Wall” offers five Digital Era lessons about technology and human connection. This post shares the story and highlights the lessons. Readers are invited to share their take-aways from the tale as well. (Phone image from Bill Barber) In the summer of 2012, someone shared the storyRead… Read more »
This post reminds readers – especially technology hold outs – of ten Digital Era truths that individuals, organizations, and communities must accept and (eventually) embrace. Other truths are welcome. In the summer of 2011 I wrote a blog post about the vital role social and digital technologies played in the planning and execution of aRead… Read more »