Posts Tagged: Federal Viewpoint Survey

Good Customer Service Starts with the Employee

Government leaders are all hyped about integrating the newest technological innovations into their agency to improve customer service, but we may have forgotten a step or two along the way. Although technological advancements do provide some avenues to bettering the services govies provide to their constituents, we have to remind ourselves about the basics of… Read more »

Are You Happy? Clap Along If You Feel Like Gov Is For You

“Clap along if you feel like a room without a roof Because I’m happy Clap along if you feel like happiness is the truth Because I’m happy Clap along if you know what happiness is to you Because I’m happy Clap along if you feel like that’s what you wanna do” – “Happy,” Pharrell Williams… Read more »

Satisfaction Slows for Gov Employees – 3 Reasons Why

Federal pay, sequestration and uncertain agency funding have weakened federal-employee satisfaction, according to the Office of Personnel Management’s Federal Employee Viewpoint survey. For the second year in a row, overall employee satisfaction scores fell, dipping below 60 percent this year, reports Federal News Radio. A sharp drop in employees’ satisfaction with their pay, down 5… Read more »