Posts Tagged: USA.gov

Government and Social Media: How Agencies Communicate with Hispanics via Facebook

Blog series originally posted at DK Web Consulting. In today’s blog on Government communication with Hispanics via Facebook, we will look at three main things; (1) which Facebook tabs are popular, (2) how many tabs do US Government agencies use, and (3) do these Spanish-language pages use third-party applications to post. For those of you... Read more »

How Social are Spanish-language Government Facebook Pages?

Blog series originally posted at DK Web Consulting. Introduction With traditional marketing taking a backseat to digital for many companies, the way government communicates with the public is shifting too. Government agencies are taking cues from the private sector and turning to social media to reach the public. In this report, we review in detail... Read more »

5 Things the USA.gov Brand Learned from Launching Campaigns

By Leilani Martinez and Jessica Milcetich The USA.gov team is launching a series of interactive, multimedia campaigns that package the most useful and relevant government information around specific topics. The whole USA.gov family -- including GobiernoUSA.gov,Kids.gov, social media outlets, email lists and more -- is working in a coordinated fashion for these campaigns in order... Read more »

Why We Recommended Tumblr for the New USA.gov Blog

Early last month, USA.gov quietly launched the new USA.gov blog on Tumblr. The launch was the result of six months of hard work by the USA.gov team transitioning their previous blog (called GovGab) into a refreshed USA.gov-branded blog. We're proud to have worked on this project for two key reasons: USA.gov is the first federal... Read more »

Photo Series - Government in the Wild - USA.gov

I always think it's cool when the stuff I care about (public service, good government) is in weird mainstream places. Think walking through airport and I see a Radon EPA ad, or in a bathroom stall and it's government advertising. If you see something, take a photo and post it on GovLoop (Under resources/photos). We'll... Read more »

Speaking With One Voice – A Basic of Good Customer Service

A recent Federal Computer Week article began by saying that, for fun, I sometimes ask a question through various channels at a government agency to see if I get the same answer. Well, I’m not sure I’d call it “fun.” But I have done just that when preparing to teach a class – mostly to... Read more »

DHS and the (Not Yet Created) TechSolutions Wiki

Originally posted at the GenerationShift blog: A couple weeks ago, while attending the National League of Cities conference in Orlando, FL, I connected with representatives from the Science and Technology Directorate of the Department of Homeland Security. Our conversation began by them highlighting a new website called TechSolutions. According to the website: The TechSolutions Program... Read more »

Government 2.0 Success Stories from the Front Lines

The Social Media Club of DC had a meeting dedicated to Government 2.0 Wednesday night. Unfortunately I was unable to attend, but my Strategic Communications Group colleague Bill Murray was there. Bill wrote up his thoughts, and I'm happy to post them here. Bill is very experienced in the b2g field, having formerly worked as... Read more »

WebContent.gov Goes Web 2.0

Note: This post is of my own personal opinion and is not endorsed or supported by any local, state, or federal government agency. The Government's web community is going "web 2.0" with a focus on increased collaboration amongst its members with the new implementation of the Web Content Managers Forum over at WebContent.gov. I spoke... Read more »