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Posts Tagged: “Information Builders”
IoT lets organizations push responsibility for local situations to the lowest level that can handle it, while providing an avenue to move collected knowledge back up to the highest level for strategic direction. The reality is smart devices offer major benefits to government agencies.
Think back to when you were in school. You would approach your final exam thinking, “How on earth am I going to digest a semester’s worth of information for this one test?” But you hopefully figured out that mass information had to be broken down into smaller categories. Without some semblance of organization, information can… Read more »
This blog post is an excerpt from our recent Information Perspective, “Achieving Customer Service in the Real World.” To download the full research brief, click here. Rapidly expanding technology has changed expectations of customer service in the public sector. Citizens, and other government customers want to be able to see how their tax dollars are… Read more »
Given the vast quantity of data out there and the cost of management and analytical processes, many agencies have yet to transform data analytics into a real asset.
This is an excerpt from the recent Customer Service Playbook for Government. In the guide, we detail six plays to help you transform the way your agency serves its citizen users. We all have an idea of what the citizen user wants. After all, we are citizen users. But once you’ve imagined a new customer… Read more »
If you think government isn’t in the customer experience business, think again. Every American deals with government on a daily basis – whether you know it or not – which is why improving customer service is paramount. But the government still has a long way to go. The Forrester’s Customer Experience Index (CX Index) has… Read more »
This blog post is an excerpt from GovLoop’s recent guide, the Open Data Playbook for Government. Download the full guide here. Imagine you’ve been named Chief Data Officer at your organization. You’re now charged with ensuring data is accurate, current and properly managed. It’s also your job to ensure that data is available on demand… Read more »
What does a farming data app have to do with towing data? What does towing data have to do with data-driven marketing? And what does data-driven marketing have to do with the 2012 Olympics? Easy – they were all mentioned during valuable industry panels at the recent GovLoop open data training event. At the Tuesday event,… Read more »