Posts Tagged: “Information Builders”

Monitor Locally and Manage Centrally With the Internet of Things

IoT lets organizations push responsibility for local situations to the lowest level that can handle it, while providing an avenue to move collected knowledge back up to the highest level for strategic direction. The reality is smart devices offer major benefits to government agencies.

How Data Can Make A Difference

Think back to when you were in school. You would approach your final exam thinking, “How on earth am I going to digest a semester’s worth of information for this one test?” But you hopefully figured out that mass information had to be broken down into smaller categories. Without some semblance of organization, information can… Read more »

Achieving Customer Service in the Real World

This blog post is an excerpt from our recent Information Perspective, “Achieving Customer Service in the Real World.” To download the full research brief, click here.  Rapidly expanding technology has changed expectations of customer service in the public sector. Citizens, and other government customers want to be able to see how their tax dollars are… Read more »

Government Customer Service Isn’t Customer Experience

If you think government isn’t in the customer experience business, think again. Every American deals with government on a daily basis – whether you know it or not – which is why improving customer service is paramount. But the government still has a long way to go. The Forrester’s Customer Experience Index (CX Index) has… Read more »

Defining the Role of the Chief Data Officer

This blog post is an excerpt from GovLoop’s recent guide, the Open Data Playbook for Government. Download the full guide here. Imagine you’ve been named Chief Data Officer at your organization. You’re now charged with ensuring data is accurate, current and properly managed. It’s also your job to ensure that data is available on demand… Read more »