Posts Tagged: U.S. General Services Administration

Establishing GSA Order Pricing May Become More Complicated

Over the past several years, concern about pricing variability among the same or similar items on different schedule contracts led some agencies to publicly question whether they could rely on rates negotiated by GSA.

Improving Human Capital Management with Analytics

In 2014, GSA launched a division dedicated to developing workforce analytics deliverables. The first of those deliverables was an interactive dashboard that visualized answers to common HR questions about new hires, separations, onboarding and more. Now, GSA has a turnover model for predicting future employee losses.

Government Customer Service Isn’t Customer Experience

If you think government isn’t in the customer experience business, think again. Every American deals with government on a daily basis – whether you know it or not – which is why improving customer service is paramount. But the government still has a long way to go. The Forrester’s Customer Experience Index (CX Index) has… Read more »