Posts Tagged: ITIL

My SharePoint Saturday The Conference D.C. sessions

Putting final touches on presenations for Sharepoint Saturday the Conference D.C. I’m doing a mini presentation marathon for SPS Community [ http://www.spstc.org ] and Satory Global [ www.satory.com]. Implementing Service Management (ITIL) using SharePoint – A overview of a prototype and pilot for using SharePoint as a ITIL platform http://www.spstc.org/SitePages/Sessions.aspx?SessionID=83 Governance 101 – Lessons learned… Read more »

Using SharePoint to enable ITIL: Consequences of unmanaged services

Since technology appears simple to operation the assumption is that it’s simple to build and manage. What isn’t seen by end-users today is all the complexity behind a product or service. The consequences of operationally mature, technically naïve stakeholders and end-users are having to justify investments in information technology. While it’s not unreasonable to ask… Read more »