Posts Tagged: case

Service Desk Software Helps the Developmentally Disabled in the Buckeye State

Government agencies are ditching their old habits and implementing new service desk software in hopes of more cost effective solutions to consolidate and optimize their help desk. The Department of Developmental Disabilities (DODD) based in Ohio, “The Buckeye State” was established to maintain applications for roughly 2,000 employees and provide customer support for over 10,000… Read more »

My SharePoint Saturday The Conference D.C. sessions

Putting final touches on presenations for Sharepoint Saturday the Conference D.C. I’m doing a mini presentation marathon for SPS Community [ http://www.spstc.org ] and Satory Global [ www.satory.com]. Implementing Service Management (ITIL) using SharePoint – A overview of a prototype and pilot for using SharePoint as a ITIL platform http://www.spstc.org/SitePages/Sessions.aspx?SessionID=83 Governance 101 – Lessons learned… Read more »

Space Shuttle Risk Management Case Study

We are moving some of our risk management training products into the public domain to share with other agencies and academia. Check out the Space Shuttle Super Light Weight Tank Risk Management Case Study at this link: http://www.nasa.gov/externalflash/irkm-slwt/index.html David M. Lengyel Risk & Knowledge Management Officer Exploration Systems Mission Directorate NASA

Retain User Adoption consultants beyond the initial contract to sustain ROI.

This article was previously published on Tri Tuns blog. OBSERVATION You are responsible for ensuring end-user adoption of the IT system in your organization. To ensure this occurs, you retained consulting services unique to user adoption, such as Tri Tuns. Now that the contract is near completion, you are worried that you may see a… Read more »

Retain User Adoption consultants beyond the initial contract to sustain ROI.

This article was originally published on Tri Tuns Blog. OBSERVATION You are responsible for ensuring end-user adoption of the IT system in your organization. To ensure this occurs, you retained consulting services unique to user adoption, such as Tri Tuns. Now that the contract is near completion, you are worried that you may see a… Read more »

Breaking Down the Social Business Roadmap – Development

Reposted from our AIIM Community Blogs – http://www.aiim.org/community/blogs/community/Breaking-Down-the-Social-Business-Roadmap-Development In continuing of the series of our AIIM Social Business Roadmap blog posts, I will be looking into the topic of development within an organization as one of the 8 steps needed in order to be successful in this new digital age of business, social collaboration and… Read more »

Breaking Down the Social Business Roadmap – Strategy

Reposted from our AIIM Community Blogs – http://www.aiim.org/community/blogs/community/Breaking-Down-the-Social-Business-Roadmap-Strategy In continuing of the series of our AIIM Social Business Roadmap blog posts, I will be looking into the topic of strategy within an organization as one of the 8 steps needed in order to be successful in this new digital age of business, social collaboration and… Read more »

100 social examples in local gov

I’m lucky to have a job where I get to celebrate the success of others in local government, I work for Local Government Improvement and Development (formerly the IDeA). But that means that I’m often called on for examples of successful implementation of whatever it is I’m working on now. (performance management, partnerships, customer insight… Read more »

Twitter’s First Government Case Study

The USGS has become Twitter’s first-ever Government case study on their Twitter 101 for Business page. The account highlighted is the @USGSted account (Twitter Earthquake Detector). The snippet from the site: One of the U.S. Geological Survey’s unique responsibilities is the monitoring and reporting of earthquakes, which affect the daily lives of people around the… Read more »