When we pause to listen more deeply to our employees, we begin to see that our employees can teach us how to get better at serving our customers too.
Posts Tagged: Medallia
When the VEO was established in 2015, the ultimate goal was to listen to veterans’ voices. The office strategically deployed core CX capabilities.
A challenge for agencies in this increasingly digital world is the ability to understand the human experience of accessing services and benefits. “Government cannot treat us like humans if they don’t understand our experiences.”