Find six takeaways on a recent survey about COVID-19’s impact on digital government and Americans’ expectations of technology and public services.
Posts Tagged: trust
To tackle pressing issues, state and local agencies are improving their processes of collaborating and sharing data to drive solutions. Here are some examples.
The city of Los Angeles needed more than partnerships with institutions to roll out its $1.3 million-dollar artificial intelligence initiative. It needed community buy-in.
In today’s new virtual workforce, the word “trust” sparks the need for leaders to rethink how to develop working relationships.
When the VEO was established in 2015, the ultimate goal was to listen to veterans’ voices. The office strategically deployed core CX capabilities.
A challenge for agencies in this increasingly digital world is the ability to understand the human experience of accessing services and benefits. “Government cannot treat us like humans if they don’t understand our experiences.”
There is a saying that trust takes forever to build and a moment to break. What can you do to cultivate or restore trust?
How can federal agencies use low-code development platforms to ensure accountability and improve trust in government?
Governments that embrace the customer experience can unleash engagement opportunities that will build trust in our public institutions.
The issue of trust – or the lack thereof – is a common topic in our current culture. To understand why, we must first understand what trust is.