It’s time for agencies to set their sights on recruiting and retaining talent in 2023. How can they do that, when employees are getting choosier, competition is getting tougher and agencies are struggling with digital services?
Posts Tagged: trust
When it comes to measuring community engagement, San Antonio has found numbers only tell part of the story.
Government has been slow to embrace the power of communication in its CX efforts. This must change. If the government wants to build trust through CX, it must start with communication. Anything less will fall short of the mark.
Acting ethically is more than gut instinct. Ask yourself, “Am I doing things right, or am I doing the right things?” Find out how you can have more ethical acumen.
Leaders need to earn their team’s trust if they want buy-in and support for their ideas. Here are concrete ways to do that.
Here are four ways agencies at any level can improve the quality of the data used in making their decisions.
Find six takeaways on a recent survey about COVID-19’s impact on digital government and Americans’ expectations of technology and public services.
To tackle pressing issues, state and local agencies are improving their processes of collaborating and sharing data to drive solutions. Here are some examples.
The city of Los Angeles needed more than partnerships with institutions to roll out its $1.3 million-dollar artificial intelligence initiative. It needed community buy-in.
In today’s new virtual workforce, the word “trust” sparks the need for leaders to rethink how to develop working relationships.