Here are three exercises that can help you ramp up people analytics capabilities and shift toward adopting a true customer experience mindset.
Posts Tagged: employee experience
Government legacy systems, some of which were developed decades ago, weren’t built to maximize employee engagement.
Equitable listening is the backbone of leadership, from agency front lines to the C-suite. Seeking to understand the needs of those we serve is paramount.
When we pause to listen more deeply to our employees, we begin to see that our employees can teach us how to get better at serving our customers too.
According to a poll during the webinar, over 50% of respondents reported that their organization tackled some large-scale modernization project this year during the pandemic. Even more respondents – over 70% – expect efforts to accelerate in 2021.
Using digital tools, agencies can emphasize the “human” in “human capital” no matter where their employees are working to create engaging content.
The more agencies incorporate employees’ needs into their training and development, the better prepared they will be to embrace new ways of doing business.
Managers as a whole are an integral part of the employee experience. We remember the good ones – and we really remember the bad ones. Because they are so involved in day-to-day activities, the way your manager treats you can drastically impact how you view your workplace. How leaders manage talent is thus integral toRead… Read more »