Modernization can feel like an uphill battle in government. It’s not that people don’t want to make things better. It’s just that they fall into thinking that change is not possible. But innovation is happening all the time. The key is to find ways to bring that innovation forward and use it as a catalystRead… Read more »
Keeping up with advances in technology can feel like a full-time job. And there’s a lot out there, from AI and automation to quantum computing and more. To make things easier, we’ve assembled a team of government and industry leaders to share their perspectives on five key technology trends you need to know. Join usRead… Read more »
When you consider your organization’s public surveys, please check all that apply: They’re very effective and we see high completion rates. We could work on engagement tactics for them. They generally don’t get as many responses as we’d like. Public surveys are a critical CX tool for gauging your services’ effectiveness and measuring constituent engagement.Read… Read more »
What does your team’s engagement look like? Are people actively participating in meetings and hitting goals? Asking good questions? Bringing excitement to their work? Before you can figure out how to keep your team engaged, first discover what drives them. Join us online Monday, March 25 at 4 p.m. ET/1 p.m. PT to learn fromRead… Read more »
The 5 W’s: who, what, where, when and why. These simple words can lead to endless questions and deeper understanding of an issue. But often we abandon this inquisitive mindset in professional settings. Without actively questioning our work and our goals, we can become stagnant. How can we cultivate and embrace curiosity at work? JoinRead… Read more »
Agencies have a responsibility to transform to meet missions and constituent demands. However, that responsibility doesn’t come with a roadmap, so many agencies are left with a big to-do list, but no clear direction. So how do they push forward? Join us online Wednesday, March 20 from 2-2:50 p.m. ET/11-11:50 a.m. PT to learn fromRead… Read more »
There is no doubt that artificial intelligence (AI) and automation are groundbreaking technologies. They have the power to change the way government agencies operate. However, figuring out how to harness that power in an ethical, secure, and private way is not easy. The key for agencies and individual employees is to find ways for AIRead… Read more »
A key element of CX is improving your customer’s experience. So, it seems obvious that you would need to incorporate human-centered design (HCD) into the process. But surprisingly that step is often overlooked. Join us online Monday, March 11 at 4 p.m. ET/1 p.m. PT to hear from government leaders and your peers about how they have addedRead… Read more »
Data-fueled innovation means you’re using data to make smarter decisions around service delivery. Instead of using your gut to tell you where to invest your modernization budget, use the data at your fingertips to target those dollars for maximum impact. This may seem like an obvious approach, but fueling innovation through data isn’t easy. JoinRead… Read more »
To get the best out of your team, you need to be as inclusive as possible. However, cultivating a team where everyone is heard and included isn’t as simple as saying, “Every voice matters.” It takes real effort to cultivate and manage inclusive teams. Join us online Monday, Feb. 26 at 4 p.m. ET/1 p.m.Read… Read more »