In order for customer experience (CX) efforts to be successful, they need support and buy-in from all levels of your organization. From the individual contributor all the way up to leadership, without an agency-wide commitment to CX, your programs are bound to fail. On this month’s CX Community of Practice virtual networking event, we willRead… Read more »
What are some common obstacles preventing you from being a strategic leader? Often, overpacked schedules, changing priorities, and poor time management can eat away at opportunities for strategic thinking. However, supervisors or managers who don’t have a strategy in place for team performance and productivity can be perceived as disorganized or ineffective. So, how canRead… Read more »
For the past 10 years, cybersecurity has been the top priority facing Chief Information Officers. Now, many state and local agencies are turning to zero trust to beef up their security architectures. Join us online Wednesday, May 8 from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from state and local government leaders about how to implement zero-trust principles.Read… Read more »
Is your agency actively investing in its employees? Failure to do so can mean high turnover and the loss of critical skills and talent. Join us online Wednesday, April 24 from 2-2:50 p.m. ET/11-11:50 a.m. PT to learn from government and industry leaders about how government agencies can do better job at training and retaining their workforce. Specifically,Read… Read more »
“One bad apple can ruin the bunch.” Regarding team and organization performance, this adage is right on the money. Negative, unproductive or unengaged team members don’t carry their weight and will affect the group’s morale and effectiveness. As a supervisor, it can be stressful and awkward to manage a “bad apple.” But left unchecked, theseRead… Read more »
Modernization can feel like an uphill battle in government. It’s not that people don’t want to make things better. It’s just that they fall into thinking that change is not possible. But innovation is happening all the time. The key is to find ways to bring that innovation forward and use it as a catalystRead… Read more »
Keeping up with advances in technology can feel like a full-time job. And there’s a lot out there, from AI and automation to quantum computing and more. To make things easier, we’ve assembled a team of government and industry leaders to share their perspectives on five key technology trends you need to know. Join usRead… Read more »
When you consider your organization’s public surveys, please check all that apply: They’re very effective and we see high completion rates. We could work on engagement tactics for them. They generally don’t get as many responses as we’d like. Public surveys are a critical CX tool for gauging your services’ effectiveness and measuring constituent engagement.Read… Read more »
What does your team’s engagement look like? Are people actively participating in meetings and hitting goals? Asking good questions? Bringing excitement to their work? Before you can figure out how to keep your team engaged, first discover what drives them. Join us online Monday, March 25 at 4 p.m. ET/1 p.m. PT to learn fromRead… Read more »
The 5 W’s: who, what, where, when and why. These simple words can lead to endless questions and deeper understanding of an issue. But often we abandon this inquisitive mindset in professional settings. Without actively questioning our work and our goals, we can become stagnant. How can we cultivate and embrace curiosity at work? JoinRead… Read more »