Agencies have a responsibility to transform to meet missions and constituent demands. However, that responsibility doesn’t come with a roadmap, so many agencies are left with a big to-do list, but no clear direction. So how do they push forward? Join us online Wednesday, March 20 from 2-2:50 p.m. ET/11-11:50 a.m. PT to learn fromRead… Read more »
There is no doubt that artificial intelligence (AI) and automation are groundbreaking technologies. They have the power to change the way government agencies operate. However, figuring out how to harness that power in an ethical, secure, and private way is not easy. The key for agencies and individual employees is to find ways for AIRead… Read more »
A key element of CX is improving your customer’s experience. So, it seems obvious that you would need to incorporate human-centered design (HCD) into the process. But surprisingly that step is often overlooked. Join us online Monday, March 11 at 4 p.m. ET/1 p.m. PT to hear from government leaders and your peers about how they have addedRead… Read more »
Data-fueled innovation means you’re using data to make smarter decisions around service delivery. Instead of using your gut to tell you where to invest your modernization budget, use the data at your fingertips to target those dollars for maximum impact. This may seem like an obvious approach, but fueling innovation through data isn’t easy. JoinRead… Read more »
To get the best out of your team, you need to be as inclusive as possible. However, cultivating a team where everyone is heard and included isn’t as simple as saying, “Every voice matters.” It takes real effort to cultivate and manage inclusive teams. Join us online Monday, Feb. 26 at 4 p.m. ET/1 p.m.Read… Read more »
Government forms are notoriously long, cumbersome and not intuitive at all. Digital forms have been a welcome replacement for government agencies and constituents alike. However, online forms also bring unique challenges and complexity. Join us online Monday, Feb. 12 at 4 p.m. ET/1 p.m. PT to learn from government leaders and your peers as weRead… Read more »
Zero-trust cybersecurity has been the Administration’s goal for a few years now. So that begs the question, what are the current and most pressing threats that are waging war against the zero-trust methodology? Join us online Wednesday, Feb. 7 from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from government and industry experts about the current threat landscapeRead… Read more »
In a hybrid work environment, figuring out how to network and build relationships is hard. However, it’s not impossible. Your career growth must cultivate strong relationships with your mentors, supervisors and peers. Join GovLoop and NextGen online Tuesday, Jan. 30, from 2-2:50 p.m. ET/11-11:50 a.m. PT to learn from a government networking expert about how to buildRead… Read more »
We’ve all heard the saying “actions speak louder than words” and this is true even in the work environment. For example, if you tell your employees they can have a flexible schedule to go pick up their kids after work, but then you work until 8 p.m. every night, it sends a mixed message. JoinRead… Read more »
Most interactions between constituents and government agencies are no longer face-to-face. Generally, services are accessed through websites, portals, digital forms and even chatbots. As the ways in which government interacts with customers and provides critical services changes, are you able to keep up? Do you have strategies in place to support customer engagement? Join usRead… Read more »