A key element of CX is improving your customer’s experience. So, it seems obvious that you would need to incorporate human-centered design (HCD) into the process. But surprisingly that step is often overlooked. Join us online Monday, March 11 at 4 p.m. ET/1 p.m. PT to hear from government leaders and your peers about how they have addedRead… Read more »
Data-fueled innovation means you’re using data to make smarter decisions around service delivery. Instead of using your gut to tell you where to invest your modernization budget, use the data at your fingertips to target those dollars for maximum impact. This may seem like an obvious approach, but fueling innovation through data isn’t easy. JoinRead… Read more »
To get the best out of your team, you need to be as inclusive as possible. However, cultivating a team where everyone is heard and included isn’t as simple as saying, “Every voice matters.” It takes real effort to cultivate and manage inclusive teams. Join us online Monday, Feb. 26 at 4 p.m. ET/1 p.m.Read… Read more »
Government forms are notoriously long, cumbersome and not intuitive at all. Digital forms have been a welcome replacement for government agencies and constituents alike. However, online forms also bring unique challenges and complexity. Join us online Monday, Feb. 12 at 4 p.m. ET/1 p.m. PT to learn from government leaders and your peers as weRead… Read more »
Zero-trust cybersecurity has been the Administration’s goal for a few years now. So that begs the question, what are the current and most pressing threats that are waging war against the zero-trust methodology? Join us online Wednesday, Feb. 7 from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from government and industry experts about the current threat landscapeRead… Read more »
In a hybrid work environment, figuring out how to network and build relationships is hard. However, it’s not impossible. Your career growth must cultivate strong relationships with your mentors, supervisors and peers. Join GovLoop and NextGen online Tuesday, Jan. 30, from 2-2:50 p.m. ET/11-11:50 a.m. PT to learn from a government networking expert about how to buildRead… Read more »
We’ve all heard the saying “actions speak louder than words” and this is true even in the work environment. For example, if you tell your employees they can have a flexible schedule to go pick up their kids after work, but then you work until 8 p.m. every night, it sends a mixed message. JoinRead… Read more »
Most interactions between constituents and government agencies are no longer face-to-face. Generally, services are accessed through websites, portals, digital forms and even chatbots. As the ways in which government interacts with customers and provides critical services changes, are you able to keep up? Do you have strategies in place to support customer engagement? Join usRead… Read more »
Metrics for customer experience (CX) look radically different depending on the agency’s mission. For example, the Sanitation Department might consider a lack of inquiries as a sign of success, whereas the Parks Department might see a lack of site visits as a problem. To successfully measure your CX efforts, you first need to have theRead… Read more »
While no one really likes conflict, constructive disagreements can lead to productive and innovative problem solving. But first, you have to be willing to deal with conflict head on. Join GovLoop and NextGen online Tuesday Dec. 19, from 2-2:50 p.m. ET/11-11:50 a.m. PT to learn strategies for empowering your team to disagree with purpose, andRead… Read more »