Metrics for customer experience (CX) look radically different depending on the agency’s mission. For example, the Sanitation Department might consider a lack of inquiries as a sign of success, whereas the Parks Department might see a lack of site visits as a problem. To successfully measure your CX efforts, you first need to have theRead… Read more »
While no one really likes conflict, constructive disagreements can lead to productive and innovative problem solving. But first, you have to be willing to deal with conflict head on. Join GovLoop and NextGen online Tuesday Dec. 19, from 2-2:50 p.m. ET/11-11:50 a.m. PT to learn strategies for empowering your team to disagree with purpose, andRead… Read more »
CX Community of Practice Join Our Kick-Off Virtual Networking Event: 5 Biggest Barriers Unveiled Tuesday, Dec. 12 | 4 p.m. ET/1 p.m. PT In our context, CX refers to everything a government agency does to deliver superior experiences, value and growth for the public. This Community of Practice (CoP) is geared around supporting government employees whoRead… Read more »
There are times when you need to hold your team accountable for their actions. Whether it’s a missed deadline, unprofessional behavior or maybe even a commitment issue, there are certain behaviors that are non-negotiable. However, as a new supervisor, figuring out how to hold your team accountable can be difficult. Specifically, you’ll learn: How youRead… Read more »
The days when a desk and a pad of paper were enough to do your job are long gone and navigating the modern digital workplace can be difficult. Join us online Wednesday, Dec. 6, from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear how agencies are operating in this new digital landscape and the tools andRead… Read more »
When it comes to providing services for both employees and constituents, many agencies are working in the dark: They just don’t have any concrete idea of how those services are resonating with the intended users. Needless to say, that is not a good long-term strategy. That’s where data can help. Join us online Tuesday, Dec. 12Read… Read more »
Artificial intelligence (AI), including emerging generative AI capabilities, have the potential to transform the operations and services of federal health agencies. Join us online Wednesday, Nov. 15, from 2-2:45 p.m. ET/11-11:45 a.m. PT to hear government and industry leaders discuss the role that AI could play in everything from shaping patient care and improving the customer experienceRead… Read more »
To provide your direct reports great feedback and help them prioritize their week ahead, there is no better place to do so than in a one-on-one meeting. But as we all know, one-on-ones can be realllllllly hard. Join us online Monday, Nov. 20, at 4 p.m. ET/1 p.m. PT to learn from government experts and your peersRead… Read more »
It’s that time of year — time to take a hard look at your current health benefits and select the best plan for you and your family. For federal employees, Open Season – the time when you can make changes to your benefits – can be stressful. How do you choose a plan that bestRead… Read more »
We’ve all been there: We come out of a brainstorming session excited about all the great ideas we dreamed up – only to realize there no practical way to implement them. It’s such a letdown. But it doesn’t have to be that way. Join us online Wednesday, Nov. 8, from 2-2:50 p.m. ET/11-11:50 a.m. PT to hearRead… Read more »