Diversity Equity Inclusion

How to Make Diversity, Equity and Inclusion Real at Your Agency

Last year’s executive order on diversity, equity and inclusion in federal agencies built on a history of efforts at nondiscrimination. But sometimes those efforts get bogged down. Here’s how to change that — and make diversity, equity and inclusion a reality at your agency.

5 Ways to Boost Inclusion With Customer Experience Data

In customer experience management, one way to improve inclusion and increase trust is to consider overlooked or underserved individuals. Here are a few practices for CX professionals and federal leaders who want to foster inclusivity as they improve customer experience.