In a recent GovLoop customer experience survey, 45% of respondents said their customer experience is either not good or needs improvement. And nearly 93% said they do see improved internal employee engagement as a key factor in improving customer experience and engagement. So, what is the correlation between customer experience and employee engagement? The internet,Read… Read more »
We are now living in the Digital Age. Just consider that by 2030, more than 500 billion people and things will be connected to the internet. However, in order to take advantage of these connected devices and people, and keep up with customer demands, both the public and private sectors need to invest in theRead… Read more »
Raise your hand if someone in your office is still using Internet Explorer version 7. Of the $82 billion in federal IT spending planned for 2017, approximately 78 percent ($63 billion) is dedicated to maintaining legacy IT investments. It’s no surprise that IT modernization in government is incredibly challenging. However, as technology continues to innovativeRead… Read more »
In order for the government to execute their mission and agency goals they need a staff that is inspired, innovative and empowered to do great work. So how do human resources professionals and hiring managers alike hire and retain the best and the brightest? How does government make sure that they’re staffed for the workforceRead… Read more »
Who doesn’t want their content and digital experiences to be seamless – and built just for them? The public sector has made huge strides in building digital services, but it is still working hard to make their online and digital experiences customer-centric. Government leaders have recognized there is a need to create multi-channel, digital experiencesRead… Read more »
2017 is going to bring about some major changes for the executive branch. New Secretaries and department heads are being sworn into office. New mandates and budgets are in the works. And everyone from office admins to the senior executive service are preparing to implement a new presidential agenda. So how do you – theRead… Read more »
A new administration means a lot of changes are coming to the executive branch. Are you ready to move up in your career? Are you prepared to take advantage of new job openings or trainings? Your Individual Development Plan (IDP) can help you develop skills, further your office’s mission, and achieve your career goals. DespiteRead… Read more »
Improper payments made by the federal government cost taxpayers more than $125 billion in 2014, according to the Government Accountability Office. One of the best ways to avoid these improper payments is to have stronger location tools that can help agencies fuse data from many disciplines working together to detect,make faster responses to eliminate orRead… Read more »
2016 is coming to an end – and while the Presidential election occupied a lot of our attention, the past year also brought a ton of government innovations. Seriously. Just think about the City of Hamilton, Ohio’s online jury reporting technology. Or the National Institute of Health’s research on fast-acting drugs that could change theRead… Read more »
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