Let’s set the stage: A recent government hire is given a laptop from 2016, another is asked to manage a call center that hadn’t been updated in more than a decade, a third is onboarded using an HR system that required them to travel across the country for onboarding because the paperwork wasn’t digitized. DoRead… Read more »
What does your inbox look like? It’s probably quite hectic as you get back into the swing of things after a busy start to the year. So, as you stare down your month-long to-do list, how do you keep from feeling overwhelmed? Join us online Tuesday, Jan. 31, at 2 p.m. ET/11 a.m. PT, toRead… Read more »
Knowing how to set boundaries is one of the most essential yet overlooked skills you need as a manager. Let’s face it we are all tired, a bit burned out and ready to log off at the end of the day, so we need to set clear boundaries and expectations for our teams. However, creatingRead… Read more »
We’ve all taken customer satisfaction surveys before, where you’re asked to gauge your experience on a scale from a happy face to a sad face. But those kinds of metrics are often limiting and don’t offer much insight into your customer experience (CX). As the government moves forward with the President’s Executive Order on CustomerRead… Read more »
Despite its prevalence in our daily life, cloud technology can feel like a daunting topic, especially if you’re not an expert. But cloud technology is here to stay and its positive impact on the public sector is undeniable, sentiments reinforced by the federal government’s decade-plus commitment to moving agency operations to cloud-based tools, having recognizedRead… Read more »
For effective cybersecurity, you need to know who is accessing what with your organization. This is the basis of identity security. Join us online Tuesday, Dec. 13, at 2 p.m. ET/11 a.m. PT to learn the core components of identity security and how it affects your role, your team and even the work you doRead… Read more »
Do you get performance anxiety about performance reviews? A lot of people do. These conversations can be difficult for both the supervisor and employee. But annual performance reviews, in particular, can play a vital role in helping employees grow in their jobs and align with the needs of the organization. Join us online Tuesday, Dec.Read… Read more »
The annual ritual of setting performance goals for your employees can go one of two ways: It can be a check-the-box exercise that is endured and then forgotten, or it can be an opportunity to help employees understand how their personal goals intersect with the larger goals of their team and the organization. Join usRead… Read more »
Join us online Wednesday, Dec. 14 from 1:30-3 p.m. ET/10:30 a.m. -12 p.m. PT as we celebrate the accomplishments of the 2022 NextGen Public Service Award Winners and speak with government and industry experts about implementing innovative and strategic thinking to deliver better services and support. We will look at innovations in four areas: ConstituentRead… Read more »
Moving forward with a new idea, app or service can be scary, whether it’s a new online form, parking app, assistance program or something even more complex. A lot of time, resources and constituent trust are on the line when you’re launching something new. So, how can you set yourself and your agency up forRead… Read more »