Transformation — it’s a word that’s tossed around in government leadership meetings all the time, but what does it really mean? Is it about process improvements, technology modernization, or workforce changes? All the above? Join us online Wednesday, June 14 from 2-2:45 p.m. ET/11-11:45 a.m. PT as our government and industry experts define what transformation means forRead… Read more »
The volume of data the government collects daily is staggering. But what does the government do with that data, and how do agencies manage it? The short answer is, not enough and not very neatly. The problem is partly a lack of understanding data in the first place. Join us online Wednesday, June 7 fromRead… Read more »
Let’s start with the obvious, time is VERY limited. And you have a LOT to do. Therefore, to get as much done as possible, in as little time as possible, you need to have effective time management skills. Join us online Monday, May 22 at 4 p.m. ET/1 p.m. PT, to hear from a government expertRead… Read more »
You may feel the sudden rise of artificial intelligence (AI) based applications a bit overwhelming. From the uproar of ChatGPT to automating basic tasks like reoccurring email invites, AI is everywhere. Numerous federal agencies are already exploring the use of AI and machine learning. Before you take that step, you need to understand both theRead… Read more »
Delivering social services programs effectively and efficiently is paramount for government agencies – and a lot of that work happens at contact centers. However, outdated technology can cause delays and frustration both for government employees and their constituents. That’s the exact situation that plagued the state of Missouri for years, until they embraced cloud andRead… Read more »
How do you measure a good experience? Or a bad one? The President’s executive order around improving government customer experience (CX) is more than a year old, which means agencies have spent the last 365 days reassessing their CX strategies and making updates. How do we know if these updates are working? Join us online Wednesday,Read… Read more »
Without proper identity management, you’re looking at a network with serious security and access vulnerabilities. And sadly it might be your fault. It’s a hard truth these days that our login credentials can be easily abused by nefarious organizations to gain access to incredibly sensitive data and information. This is where Identity management platforms canRead… Read more »
“Data storytelling is the secret sauce,” said Nicole Callahan, a data analyst with the Education Department’s Federal Student Aid Office. The reason is simple: Data that just sits locked away in a storage container is useless. Data is only powerful when it’s used to tell a story. But figuring out how to turn a datasetRead… Read more »
Forty-three percent of government employees who work from home admit to making a mistake that had security repercussions and 47% say they’ve clicked on a phishing email at work. As the government workforce becomes more dispersed, government is increasingly exposed to new attackers and vulnerabilities. Join us online Thursday, April 13, at 2 p.m. ET/11 a.m.Read… Read more »
Are you a young supervisor tasked with managing someone older than you? Or are you managing a generation of employees that are so much younger that you find it hard to make connections? Multi-generational workforces are always going to be a challenge, but it’s that same diversity of thought that creates innovation and creative problemRead… Read more »