Government has a pretty negative customer service reputation. When you think of great customer service you probably think of airlines like Southwest or coffee shops like Starbucks. The government rarely makes the list of most customer friendly organizations. Nevertheless, everyone in the country has to engage with a government entity in one way or anotherRead… Read more »
The way government communicates with citizens has fundamentally changed. Gone are the days when visiting the actual government office was the only way citizens could interact with and access information about citizen services. Now a huge portion of those services are done online. However, posting information online without a strategy is not useful. When aRead… Read more »
Government employees are no strangers to overflowing inboxes and crammed schedules. But even with demanding workloads, gov is accomplishing some pretty amazing things when it comes to innovation and problem-solving. Save your spot now to join us and your public sector peers on Wednesday, November 8 for a free, all-day virtual summit. We’ll cover some ofRead… Read more »
Your community counts on you to have a winter maintenance program in place that keeps them moving. This burden is growing as expectations of the public grows. They expect public works and DOT’s to be using more modern methods from informing the public and putting the right resources at the right location. Geographic information systemsRead… Read more »
Right now the Census Bureau is gearing up for the 2020 Census where it estimates it will intake data on more than a billion individuals over the course of the year. But the Census Bureau isn’t the only data-driven agency around; the Federal Aviation Administration is trying to better track nation-wide flight patterns, arrival andRead… Read more »
If you’ve ever managed and maintained property assets, you know it takes a lot of patience, capital and planning. Now consider the government’s property landscape. The federal government alone owns more than 52 percent of all the land in the U.S. The government is tasked with fulfilling policy and reporting mandates while effectively utilizing limitedRead… Read more »
For years you’ve heard about the value of good customer experience (CX). You’ve heard how by engaging with citizens digitally and in real-time, federal, state, and local governments not only improved services, but gleaned actionable insights from citizens to improve processes. However, for many agencies and leaders, improving CX remains a low priority. In fact,Read… Read more »
Life happens. Motherhood/fatherhood happens. Tax filing status happens. Illness happens. It turns out that many government employees also have a life outside of government. So how can you balance everything and actually be successful in your job? One way is to stick to a balance framework. Join us on-demand to learn how to prioritize whatRead… Read more »
Moving from discussion to action can be difficult when you don’t know where to start. The opioid epidemic is an acknowledged problem and we are seeing governments and governors announcing state of emergencies due to the crisis. Geographic information systems (GIS) technology has emerged as an unexpected solution that law enforcement, health, and human servicesRead… Read more »
There is no denying that the government has always been incredibly concerned about security. Documents have been stored under lock and key for ages. However, as the government continues to modernize, the way agencies are thinking about digital security is evolving, too. So what does cybersecurity look like in government in 2017? Join us, ChristopherRead… Read more »