The non-existing customer support of Best Buy / Geek Squad / Sony: Jan 11, 2009 – purchased Sony Vaio laptop with 2-year Geek Squad protection with Vista (XP was not available, but planned to replace with XP) Very soon was having problems with hibernating properly, which I attributed to Vista since I often had similarRead… Read more »
The Wisdom From Outside It’s always interesting to see how persuasion occurs. How do you convince someone of something they don’t believe in currently? I saw this growing up. I’d often have discussions with friends or family and I would try to make a point. “Really, Garth Brooks is the biggest selling artist of theRead… Read more »
By: Jon Desenberg Jon Desenberg is policy director at The Performance Institute. To the dedicated performance and budgeting professionals in state and local government around the country: Remember, what doesn’t kill you makes you stronger. The budget headwinds and the demands of reporting for the Recovery Act have made this the toughest in the 20Read… Read more »
Laurel Ruma and I have chosen a powerhouse (if I do say so myself) program committee to help us as co-chairs of the upcoming Gov 2.0 Expo in May 2010 in Washington, DC. It’s a fairly diverse bunch – check them out here. These are the people that will help us put together the keynoteRead… Read more »
I’ve had the very good fortune of working for some really good “emerging behavior” kind of leaders. You know the kind: those rare and wonderful people who seem to fundamentally believe that people wake up in the morning – they want to do the right thing; who don’t fancy themselves as the center of theRead… Read more »
Federal agency managers routinely talk about transformation and improving their infrastructures. For Federal Trade Commission (FTC) CIO Stanley Lowe, transformation of the infrastructure meant the infrastructure. In a building first occupied in 1938, that meant reinforcing floors and ceilings, adding new conduit, boosting power and putting in new racks, all without disturbing the appearance ofRead… Read more »
Recently, I’ve had a few discussions with friends regarding the current Senate health care bill. Is the death of the public option ok, since it got Medicare eligibility lowered to 55? That helps some people, right? More than are helped now, right? So that’s good, right? Wrong. We have apparently been subjected to the obstructionistRead… Read more »
From The Acquisition Corner As collaboration tools, Gov 2.0, and other initiatives to encourage transparency and solicit input from stakeholders move forward, a pilot on this front met today to discuss implementing these ideas and creating further momentum via proof of concept. The Better Buy Project, as I discussed in a previous post, is aRead… Read more »
by Sophicity Every new budget cycle brings a bevy of projects and ideas before city council for approval. While projects like sidewalk improvement or traffic decongestion are easy to explain in terms of benefits and return on investment, IT projects can be a thorny subject, especially if the council is largely made up of non-technicalRead… Read more »
This is a crosspost of http://dotgov.com. Author: Jim Thatcher. Jim Thatcher, one of the godfathers of Section 508, reviews Government websites on Web Accessibility. In this article, Jim verdicts on the website of Washington DC, the seat of President Obama’s Open Government. Sometimes technologies like Flash or JavaScript complicate the job of making web sitesRead… Read more »