Adobe’s Alec Chalmers Discusses Citizens Being Treated Like Customers
Check out Adobe’s Alec Chalmers blog post today on how government agencies should learn to treat citizens as customers, at http://adobe.ly/j4AdM5.
Yearly Archives: 2011
MBTA releases real-time commuter rail data
The Massachusetts Bay Transportation Authority announced a beta release of real-time commter rail data last night, and at least one application has already hit the streets. “It’s another tool in the toolbox for commuter rail riders,” the Massachusetts Department of Transportation’s Josh Robin told The Transit Wire. “For years commuter rail riders relied on paperRead… Read more »
Stayin’ Alive: American Heart Association’s New CPR Campaign
For those of you who ever thought taking the steps to save someone’s life during a cardiac arrest event, the American Heart Association (disclosure: my employer) wants to make it easy AND entertaining to remember. If you’re a fan of The Hangover movies – entertaining is just the word to accompany this video starring KenRead… Read more »
The Federal Coach: Alice Rivlin on Being Aggressively Apolitical
Alice Rivlin, an expert on fiscal and monetary policy, is a senior fellow in economic studies at the Brookings Institution. She was founding director of the Congressional Budget Office, served as the director of the Office of Management and Budget and was vice chair of the Federal Reserve. What are some of the key leadershipRead… Read more »
Research and Best Practices eNewsletter 06/16/2011
Research ‘Big Data’ (05/2011) A new report by McKinsey Global Institute, Big data: The next frontier for innovation, competition and productivity, looks at the explosive growth of digital information and its potential uses. The report identified five ways big data adds value, including creating transparency, improving performance, and innovating new services. Seven Management Imperatives (06/04/2011)Read… Read more »
Local Council look set to share services
As the UK government makes further plans to make cuts in public spending, local councils are increasingly looking at ways to cut costs and increase efficiencies by amalgamating back office services together By: Niamh Byrne, Online Editor, Shared Services and Outsourcing Network, SSON “I think within three years we will see a considerable increase inRead… Read more »
The Perception of Success is Largely a Matter of Lowering Expectations – John Kinser
“Dad, just so you know… I think I probably failed the test, may drop the class, ruin my GPA, loose the scholarship for the summer, and it’s the end of the world as we know it!” Most every family has one, an over-achiever that makes the rest of us look like slackers. In my familyRead… Read more »
Health care or bust: U.S. health system could be a goldmine
Deltek Analyst Stephen Moss reports. In a recent report by Price Waterhouse Coopers’ (PWC) Health Research Institute, the U.S. health care market was called a goldmine of opportunity. This sector for opportunity has inspired companies and entrepreneurs to run to the health care market in ways that evoke the spirit of the 49ers who flockedRead… Read more »
On Diversity
The question of diversity in the technology industry is one I have few answers for. Lots of evidence to examine, but few answers. I do know it’s worth examining, though, and that not having the answers isn’t an excuse to stop asking the questions. I started in technology in the videogame industry in 1995. AsRead… Read more »
Report: Vivek Kundra To Leave White House In August
According to a report in POLITICO this morning, Vivek Kundra, the first official Federal CIO and principle architect of the government’s technology strategy, is expected to leave the White House in August. Considered by many as an innovative leader who has pushed government agencies towards cloud computing / virtualization, creating better online experiences for citizensRead… Read more »