Posts By Spencer Stern

e-government academy certficiation program

The University of Illinois at Chicago (UIC) is launching the e-government academy which is an on-line certification program for government professionals. It consists for four 5-week courses and is targeted for working professionals looking to enhance their e-government and IT skills. To view a webinar discussing the new on-line e-Government Academy program please click on:Read… Read more »

Social Media Workshop in Hayward, CA on May 17 from 9:30-2:00

Tomorrow is Too Late: Why Government Needs Social Media City of Hayward, CA Council ChamberThursday, May 17, 2012 – 9:30am to 2pmFree Workshop – Includes Lunch “Social Media Isn’t a Fad, It’s a Fundamental Shift in The Way We Communicate” Social media is fundamentally changing the way we receive information and communicate with each other.Read… Read more »

The Importance of Executive Sponsorship – Mini Case Study

Currently I am working with a client who is in the process of developing an RFP for a Constituent Relationship Management (CRM) solution. The draft RFP was completed in early June and reviewed by project team members, including the steering committee, very quickly. The draft was considered final by mid-June. During this review process, theRead… Read more »

Change Management Communications Plan Tactics

As a follow-up to my previous blog where we chatted about the components of a Change Management (CM) Communications plan, this blog focuses on the specific tactics to utilize when implementing the plan. To get a better sense of how to create the plan, please quickly review my previous blog “Creating the Change Management CommunicationsRead… Read more »

Creating the Change Management Communications Plan

It has been a while since my last blog. A combination of heavy travel and recovering from surgery on a torn Achilles tendon has caused me to re-adjust my schedule. It’s good to be back. In this week’s entry we will discuss developing the change management (CM) communications plan. As discussed in previous blogs, communicationRead… Read more »

Converting the Dissenter; Part Three

As a follow-up to last week’s blog, this week’s entry concludes our discussion of the tactics that the Change Management Champion (CMC) can utilize to mitigate change resistors, also known as dissenters. As mentioned in my previous two blogs on this topic, frequently a combination of mitigation approaches may need to be utilized togetherRead… Read more »

Converting the Dissenter; Part Two

As a follow-up to last week’s blog,, this week’s entry continues our discussion on the tactics that the Change Management Champion (CMC) can utilize to mitigate the change resistors also known as dissenters. As mentioned in my previous blog, frequently a combination of mitigation approaches may need to be utilized together or sequentially, asRead… Read more »

The Greatest Danger in Times of Turbulence Isn’t the Turbulence-It is to Act with Yesterday’s Logic

This quote by management guru Peter Drucker is very relevant today. Citizens’ expectations of government have been ratcheted up significantly and utilizing the previously deployed approaches to address constituent’s concerns may no longer be successful. By now you are familiar with the different types of resistors and the strategies that they typically deploy. In theRead… Read more »

“Whosoever Desires Constant Success must Change his Conduct with the Times.”

This Machiavellian quote encapsulates this week’s blog, which is a continuation of last week’s blog where we categorized the six tactics people utilize to avoid accepting change. To recap, there are several different tactics that are typically taken that can be classified into the following six categories Only Game in Town We Are theRead… Read more »

“People don’t Resist Change. They Resist Being Changed!”

This Peter Senge quote is very appropriate for this week’s post. In last week’s blog we discussed why people typically resist change. ( In this week’s entry, we take it to the next level by discussing why and how people actually resist change. What barriers and arguments do they use to convince themselves that changeRead… Read more »