Kaizen, or a quest for continuous improvement, will play a key role in improving the way state agencies serve residents and businesses.
Posts Tagged: Illinois
A new public sector workforce will usher in an era of citizen-first services, all supported by the cloud.
IT modernization at the state and local level is challenging because of the sheer size of many governments. Fortunately, Illinois offers an excellent framework for other states to emulate in their own modernization efforts.
Hardik Bhatt, Chief Information Officer (CIO) for the state of Illinois, sat down with Emily Jarvis on GovLoop’s State and Local Spotlight to discuss what a new order means for the future of Illinois’ IT programs.
Oftentimes customer service is an afterthought for overworked, under-budgeted and underappreciated states. And citizens are obligated to use government services, so why does the experience matter? Why waste the money? It matters, says Illinois Chief Information Officer Hardik Bhatt because, “governments don’t go out of business, but businesses go out of government.” In 2013, IllinoisRead… Read more »
The University of Illinois at Chicago (UIC) is launching the e-government academy which is an on-line certification program for government professionals. It consists for four 5-week courses and is targeted for working professionals looking to enhance their e-government and IT skills. To view a webinar discussing the new on-line e-Government Academy program please click on:Read… Read more »
CIO Bridget Dancy calls them the “best kept secret in county government.” No, it’s not the caped crusader Batman or The Avengers – they’re something far more cost-effective and efficient…. Thin clients! This week we’re telling the story of how local governments like Cook County in Illinois have traded in thousands of slow, aging computerRead… Read more »
Happy Sunday!!! Your History Lesson There’s been a few times in civil service history when the United States Government hired several government workers. 1978 was one of those years. That’s also when one of the largest civil service reforms, Civil Service Reform Act of 1978, was passed. The Act also established the Senior Executive ServiceRead… Read more »
Did you know that the Big Ten Conference once included the University of Chicago? The Hokie Guru did not know this (and many former administration officials are alumni of this fine institution). In 1895, the original members of the Big Ten Conference included the University of Chicago, University of Illinois, University of Michigan, University ofRead… Read more »