Posts Tagged: Illinois

Illinois Makes the Business Case for Customer Service

Oftentimes customer service is an afterthought for overworked, under-budgeted and underappreciated states. And citizens are obligated to use government services, so why does the experience matter? Why waste the money? It matters, says Illinois Chief Information Officer Hardik Bhatt because, “governments don’t go out of business, but businesses go out of government.” In 2013, Illinois… Read more »

e-government academy certficiation program

The University of Illinois at Chicago (UIC) is launching the e-government academy which is an on-line certification program for government professionals. It consists for four 5-week courses and is targeted for working professionals looking to enhance their e-government and IT skills. To view a webinar discussing the new on-line e-Government Academy program please click on:… Read more »

Thin is In: How Cook County Is Improving Services with Thin Clients

CIO Bridget Dancy calls them the “best kept secret in county government.” No, it’s not the caped crusader Batman or The Avengers – they’re something far more cost-effective and efficient…. Thin clients! This week we’re telling the story of how local governments like Cook County in Illinois have traded in thousands of slow, aging computer… Read more »

The Hokie Guru (Govloop’s Bureaucrat on Sports)… The Big Ten (Um, 11?) College Football Preview!!

Happy Sunday!!! Your History Lesson There’s been a few times in civil service history when the United States Government hired several government workers. 1978 was one of those years. That’s also when one of the largest civil service reforms, Civil Service Reform Act of 1978, was passed. The Act also established the Senior Executive Service… Read more »

GovLoop’s Bureaucrat on College Sports – Ranking the Big Ten (Eleven) Football Bowl Subdivision Teams

Did you know that the Big Ten Conference once included the University of Chicago? The Hokie Guru did not know this (and many former administration officials are alumni of this fine institution). In 1895, the original members of the Big Ten Conference included the University of Chicago, University of Illinois, University of Michigan, University of… Read more »