Superstorm Sandy, which wreaked havoc for thousands of people up and down the east coast in October 2012, taught us many things. Most notably, the importance of emergency preparedness and the necessity for government agencies to invest in a disaster recovery plan. For many, Superstorm Sandy was a worst case scenario: 130- deaths in theRead… Read more »
“We are not a ‘for profit’ business, we are a ‘for service’ business” – Brent Nair, City of Memphis Last week, Cisco and Consero hosted their Virtual Government IT Forum, the first in a series of online discussions between state and local government visionaries. The focus on the online session (which you can still viewRead… Read more »
“Gone are the days when interacting with customers (or the public) was primarily a human experience—face to face, on the phone, in a store, or at an event.” – Oracle Executive Briefing The mobile era, where more and more people are accessing information via their smartphone or tablet, has changed how government interacts with theRead… Read more »
In the mobile era to meet the rising expectations of constituents, local, state and federal agencies are adopting new, tech-savvy ways of doing business and engaging constituents. Agencies are meeting the public where they are, online and on the go, and making it easier for them to navigate the public sector more quickly and effectively.Read… Read more »
In previous posts I wrote about how in less than a decade, the world has moved from a time with no Facebook to a time in which mobile phones and tablets are the platforms of choice. Because of this trend towards “digital,” government agencies are facing the challenge of just keeping up. Constituents expect toRead… Read more »
“There’s always going to be new technology. We must innovate to do more with less” – Brent Nair, CIO, Memphis Last week, Cisco and Consero hosted their Virtual Government IT Forum, the first in a series of online discussions between state and local government visionaries. The focus on the online session (which you can stillRead… Read more »
In 2009, the White House released the Open Government Directive requiring federal agencies to take immediate steps to achieve key milestones in transparency, participation, and collaboration. Open Government means many things to different people, but basically it boils down to citizens having the ability to access important public information easily and quickly. Since this initiativeRead… Read more »
The armed forces all face a similar challenge: how to use technology to provide war fighters with the most reliable, up to date information, anywhere and at any time. As Former Assistant Secretary of Defense for Networks and Information Integration, John Grimes, noted, “we can leverage information at the right time to allow decision makersRead… Read more »
We’ve all been there before. You are against a deadline, scrambling to finish your work, and your internet is crawling or worse, the network crashes. You hope all your work saved, but most likely you will need to re-do something. Now you are even further behind schedule, frustrated, and still dealing with the same issuesRead… Read more »
In less than a decade, the world has moved from a time with no Facebook to a time in which mobile phones and tablets are the platforms of choice. In fact, 45% of adults own a smartphone and 30% own a tablet, and many of these people are using these devices for everything- work, social,Read… Read more »