In the mobile era, people like to work on any device, anywhere and at any time. This means a lot of information is stored on the device (how many notes do we take on the computer versus a notebook?) and for transparency purposes, moved online. By working in the cloud or through sites like WordPress,Read… Read more »
Known as the country’s record keeper (and my favorite place to bring D.C. visitors) the U.S. National Archives Records Administration (NARA) protects and provides public access to more than 10 billion pages of textual records, maps, photographs, videos and more than 133 terabytes of electronic records. Needless to say, that is a lot of informationRead… Read more »
According to IDC’s Worldwide New Media Market Model, by 2015, for the first time ever, more people in the United States will access the Internet through mobile devices than through PCs. This means government will need to change how it delivers information and communicates with citizens. In the mobile era, citizens want to access relevantRead… Read more »
According to a new report from the International Data Corporation Worldwide Quarterly Tablet Tracker, tablet shipments are expected to grow 58.7% year over year and reach nearly 230 million units in 2013, up from 144.5 million units last year. They are predicting that IDC tablet shipments will exceed those of portable PCs this year, givenRead… Read more »
In the increasingly mobile world, government is changing how it operates and delivers information to citizens. It’s been one year since the Digital Government Strategy launched, which encouraged agencies to develop mobile services, and a lot has changed. Despite tight budgets (or perhaps because of) organizations are adopting mobile technology and eGovernment solutions to increaseRead… Read more »
Customer Service today is radically different than only a decade ago. In the mobile era, people are accessing government websites from their tablet, phone, home computer, work computer etc and expect a positive and seamless experience. They want to find accurate information quickly and easily. Furthermore, they want to interact with organizations in a varietyRead… Read more »
Last week we celebrated the one year anniversary of the Digital Government Strategy, which encouraged agencies to develop mobile services and make public information available anywhere, at anytime and on any device. In the increasingly mobile world, this was necessary to keep up with the private sector and constituent and employee expectations. One year later,Read… Read more »
In local government, leaders are focused on two main things- saving money and engaging citizens. Although that is always the main focus, it is easier said than done. So how do you actually do this? Innovation. Innovative technology is enabling government leaders to make more strategic, data-driven decisions and work smarter, not harder, even withRead… Read more »
In the mobile era, people are accessing government websites from their tablet, phone, home computer, work computer etc and expect a positive and seamless experience. They want to find accurate information quickly, easily, and many times, on their own. Furthermore, they want to interact with organizations in a variety of ways including social media, phone,Read… Read more »
In a time of sequestration and budget cuts innovation is the name of the game. All across government we are seeing “government innovators” pop up. People who are disrupting bureaucracy, collaborating, using new technology such as social media, and transforming how government operates. But how are they doing this and how can you replicate itRead… Read more »