Posts By Candace Thorson

CX Innovation: Reminder Text Messages Make a Difference

People often learn they’ve lost access to social services benefits when they try to access them and fail. An innovative Louisiana program, called LA’MESSAGE, works to change that by sending text message reminders about deadlines, submission requirements, and other concerns.

What Collaborative Technology for Government Should Look Like

As agencies transition to more hybrid work, they need collaborative technology that allows employees to communicate seamlessly and securely, from anywhere and across various mediums. That includes phone solutions.