What Plain Language Is, and Why We Need It
Agencies communicate effectively when they use plain language — simple, clear writing rather than fancy words and over-long sentences. Here are tips on writing so your target audience understands.
Posts By Candace Thorson
Meeting the Burden of Data Compliance
Compliance rules, although important, can lead to operational and technical headaches, costly investments, and data sharing hurdles. But no matter what state- or industry-specific rules apply, certain best practices can help government teams navigate data compliance mandates.
Can You Track and Trust Your Data?
It’s tough to ensure your data’s accuracy and reliability when you’ve lost track of its origin. Tactics such as metadata management, data stewardship, and traceability audits will help. Learn what they involve.
When Your Data Goes Astray…
There can be serious, costly consequences when agency staff expose sensitive data, even if human error is the cause. Here are tactics to prevent and identify data leaks.
Disjointed Data and IT: What That Means and How to Fix It
When their data sources and fragmented IT systems don’t “talk” to each other, agencies lose opportunities for meaningful insights and create new security risks.
About AI: Insights You May Have Missed
Looking for guidance on what AI can do and how to implement it? Check out this roundup of quick, insightful blog posts.
GTFS: The Secret Sauce Behind Rider-Facing Transit Information
In this video interview, experts from Actionfigure discuss the General Transit Feed Specification (GTFS), how it underpins real-time rider information, and where agencies can find help managing it.
CX Innovation: Reminder Text Messages Make a Difference
People often learn they’ve lost access to social services benefits when they try to access them and fail. An innovative Louisiana program helps change that by sending text message reminders about deadlines, submission requirements, and other concerns.
Want to Increase Public Engagement? Be Intensely Collaborative
Public and private groups often duplicate efforts and miss important opportunities to engage the community. Rather, they should leverage their combined networks as part of a long-term strategy.
Getting Serious About Software Testing: The Model-Based Approach
In this video interview, John Lange with Tricentis explains how model-based automated software testing enhances efficiency and modernization.