While customer experience (CX) is critical to the success of your mission, agencies often encounter issues when CX is not integrated throughout the entire organization. Without a high-level, holistic approach, your agency may struggle to deliver a consistent level of service to its constituents. Here are a few key takeaways on why it’s mission-critical toRead… Read more »
Successful teams usually share a few common traits: they’re goal-oriented, mission-focused, highly collaborative and productive. Unfortunately, creativity, a core part of high-functioning teams, often gets overlooked. If your team doesn’t value a creative mindset, you’re also missing out on effective problem-solving, innovation, ideation and brainstorming. In our most recent Supervisors in Government Community of PracticeRead… Read more »
In April, we’re addressing topics ranging from shoring up your organization’s security measures to ways to remain productive while avoiding burnout.
Mallory Bateman, Director of Demographic Research, Kem C. Gardner Policy Institute, discusses how to use data to engage with your constituents.
Are you listening to understand, or are you listening just to respond? Often, when we’re in conversation with our teams, we are more concerned with our responses than what is being communicated to us. You need to exercise active listening skills to be an effective, engaged supervisor. During the latest Supervisors in Government Community ofRead… Read more »
Spring is on the way, and there’s no better time to let your career blossom with new professional development opportunities! From utilizing your data to boost constituent engagement to understanding the complexity of AI, there’s no shortage of online training this month. Check out the list of sessions below, and remember that by registering, you’llRead… Read more »
During the January New Supervisors Community of Practice session, guest speaker Dr. Gerome Q. Banks spoke on how to set goals successfully this year.
Tips for managing a multi-generational workforce were doled out during the recent NextGen Government Training Virtual Summit.
Agency modernization, innovation through AI, managing new grants, and more – that’s what’s in store for February’s online training line-up. Check out the list of available professional development sessions below, and don’t forget to register, even if you can’t make it the day of the training. We’ll send you a recording after the eventRead… Read more »
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.