Chatbots have grown in popularity for good reason: They’re friendly, helpful, and make information readily available. The benefits are arguably even more significant in government applications. They’ve become a reliable tool for delivering constituent services while saving agencies time and resources. In a recent CX Community of Practice, What You Need to Know About BotsRead… Read more »
In the public sector, challenges persist with data sourcing, sharing, training and determining the best ways to use AI. As a result, government agencies continue to tread cautiously while still establishing use cases. The Office of Naval Research is no exception, and Director and Chief Analytics Officer James Valverde Jr. acknowledged it’s impossible to talkRead… Read more »
May we interest you in some great online training topics this month? From implementing chatbots to conquering time management, there’s a lot of free professional development opportunities to empower you as a public servant, including the NextGen Government Training Virtual Summit. Check out the available sessions below, and don’t forget to register even if youRead… Read more »
Application security is imperative in all phases of your agency’s software lifecycle, from design to deployment. That means you must continue to find new and better ways to embed security testing to reduce the risk of cyberattacks and protect your organization’s data. Recently, a rash of high-profile cyberattacks has exploited weaknesses in the elements usedRead… Read more »
While customer experience (CX) is critical to the success of your mission, agencies often encounter issues when CX is not integrated throughout the entire organization. Without a high-level, holistic approach, your agency may struggle to deliver a consistent level of service to its constituents. Here are a few key takeaways on why it’s mission-critical toRead… Read more »
Successful teams usually share a few common traits: they’re goal-oriented, mission-focused, highly collaborative and productive. Unfortunately, creativity, a core part of high-functioning teams, often gets overlooked. If your team doesn’t value a creative mindset, you’re also missing out on effective problem-solving, innovation, ideation and brainstorming. In our most recent Supervisors in Government Community of PracticeRead… Read more »
In April, we’re addressing topics ranging from shoring up your organization’s security measures to ways to remain productive while avoiding burnout.
Mallory Bateman, Director of Demographic Research, Kem C. Gardner Policy Institute, discusses how to use data to engage with your constituents.
Are you listening to understand, or are you listening just to respond? Often, when we’re in conversation with our teams, we are more concerned with our responses than what is being communicated to us. You need to exercise active listening skills to be an effective, engaged supervisor. During the latest Supervisors in Government Community ofRead… Read more »
Spring is on the way, and there’s no better time to let your career blossom with new professional development opportunities! From utilizing your data to boost constituent engagement to understanding the complexity of AI, there’s no shortage of online training this month. Check out the list of sessions below, and remember that by registering, you’llRead… Read more »