AI in Government: Adoption, Barriers and What Comes Next
Successful AI adoption requires more than technology alone. Agencies need strong governance strategies.
Posts By Megan Pleasant
A NASA CX Expert’s Tips for Measuring What Matters
During the recent CX Community of Practice webinar, Margeaux Akazawa at NASA shared what agencies can use to evaluate CX success.
Are Agencies Ready for the Next Wave of Cyber Threats?
In a recent webinar, “What’s Next in Government Cybersecurity,” cybersecurity leaders discussed emerging threats, AI, and more.
Government Experience Virtual Summit Returns Sept. 17
Join Granicus on Sept. 17 for a free virtual event, exploring the future of government experience and gain insights for service delivery.
September Online Training Sessions Are Set
Our webinar line-up includes timely information, expert insights, and real-world examples to improve your knowledge and confidence.
Why Do Public Servants Keep Coming Back to NextGen?
Sharpen your leadership skills and gain fresh insights at the NextGen Government Training Virtual Summit this October.
Conflict Isn’t the Enemy: Tips for Difficult Conversations
In a recent GovLoop Supervisors CoP discussion, speaker Ria Balbos-Jordan explained how healthy conflict can actually be a good thing.
Turning Strategy into Better Service
When people hear the word transformation, they often think about new technologies, AI, or modernized systems. But a recent GovLoop discussion on transformation in state and local government revealed a broader reality: true transformation is about improving how agencies serve residents while helping employees work more effectively. Across the conversation on July 29, the followingRead… Read more »
Are You Validating Your Constituents’ Concerns?
Nobody remembers the routine customer service interaction where everything goes exactly as expected. But people do remember the moments when something goes wrong, especially if the issue is handled poorly. That was the central message of the recent GovLoop CX Community of Practice virtual discussion, featuring Laurie Brown, CSP,communication skills expert and author. During theRead… Read more »
Cloud-Native AI, On-Premises Control: A New Path to Government AI Innovation
Government agencies are under growing pressure to embrace AI. But for organizations managing sensitive data, there’s a catch: how do you take advantage of advanced AI capabilities without sending mission-critical information to the public cloud? That challenge is stopping many promising AI initiatives before they can scale. Concerns about unpredictable cloud costs, data sovereignty requirements,Read… Read more »