Creating a great customer experience (CX) isn’t about a single initiative or one-off improvement. It requires a consistent, intentional approach that shapes how employees interact with customers every day. During a recent GovLoop CX Community of Practice session, Anthony Armstrong, P.E., CFM, Director of Planning and Development Services, City of College Station, Texas, shared insightsRead… Read more »
It can be tough to fit professional development into your busy schedule. With growing pressure to stay on top of the latest tech and career trends while also performing your regular duties, it can feel impossible to carve out time and learn something new. Luckily, our NextGen Government Training Virtual Summit on Wednesday, Oct. 21,Read… Read more »
During a recent webinar, experts shared a common message: modernization is about removing barriers that prevents agencies from doing their best work.
Burnout doesn’t happen overnight, and supervisors play a critical role in recognizing the warning signs before they become bigger problems. The challenge supervisors often face is how to support employee well-being while still meeting mission demands. During our latest Supervisors Community of Practice virtual discussion, Dr. Marleen Greenleaf, Empowerment Architect & Leadership Strategist, M. AlexanderRead… Read more »
The leaves may be falling, but the one thing that shouldn’t drop? Your commitment to professional development. From polishing your public speaking skills to strengthening your agency’s cyber defenses, there’s a topic that’s relevant for every role in government. Explore the upcoming webinars for October below, and don’t forget to register. Even if you can’tRead… Read more »
Let’s meet two of the speakers you’ll have the opportunity to hear from during the NextGen opening keynotes along with the topics they’ll cover.
There’s a lot of excitement around AI right now, especially as organizations look for ways to work faster, improve service delivery, and help employees be more productive. But one key message stands out: AI success isn’t really about the technology. It’s about having the right foundation in place first. As AI evolves into more advancedRead… Read more »
Organizations across government and industry are moving beyond AI experimentation and focusing on practical results. The biggest lesson? AI is not replacing employees. Instead, it is helping them eliminate repetitive tasks, access information faster, and spend more time on high-value work. During a recent GovLoop webinar, expert speakers offered tips and takeaways on using AIRead… Read more »
Successful AI adoption requires more than technology alone. Agencies need strong governance strategies.
During the recent CX Community of Practice webinar, Margeaux Akazawa at NASA shared what agencies can use to evaluate CX success.