Learning From Mistakes: Take the Fear Out of Failure
For most people, “failure” is a bad outcome. But it can be a synonym for innovation.
5 Ways to Support State and Local Workforces
State and local governments may struggle today to fill positions and retain talent. Here are five expert tips on how to overcome those hurdles.
Open Your Agency to Diverse Voices
Open your agency to diverse voices by developing your own.
3 Ways to Build a Better IT Workforce
To attract and retain qualified IT workers, agencies need to rethink how they define their IT jobs and connect employees to their mission.
Make Your Organization Open to Change
Overcome the obstacles to change in your agency.
Fostering Innovation in Government
Innovation is the introduction of a new idea, method, or device. Changing processes is essential to making the best use of innovations in technology.
Omnichannel Customer Service Helps Agencies Adapt to New Demands
In providing digital government services, the omnichannel approach helps provide customers with a smooth and consistent experience.
Manage Teamwork Across a Distributed Workforce
n a hybrid work environment, teamwork requires new tactics and a new intentionality. Here are some ways to foster your team, whether it’s in person or remote.
Innovation Begins With Data
Six reasons government agencies should innovate — and how to implement them.
Human-Centered Design: Keep Users in Mind to Keep Services Fresh
Human-centered design is more than just “giving people what they say they want.” It demands digging in deeper and finding pain points — and ways to fix them.