AI Can Connect the Dots — But Should It Make the Decision?
AI in government can connect data across fragmented systems, but responsible AI requires collaborative governance and human oversight.
The Document Problem No One Is Talking About in Special Districts
Agencies rely on PDFs to keep residents informed, but they can make essential information unavailable. Here are tips to make documents easier to access.
How Loss Aversion Keeps Us Stuck
Organizations don’t drift because of big failures. They drift because of the small, familiar things no one has questioned in years. Here’s how to update.
Leading Through Uncertainty Without Losing Your Team
Periods of uncertainty test leadership more than moments of stability. How leaders show up can steady their teams — or deepen disengagement.
With Great AI Comes Great Responsibility: Communicating Clearly in a Hybrid Workplace
Technology has made it easier than ever to communicate, yet many of us spend more time clarifying messages than acting on them. Here’s how to do better.
Cyber Recovery: Aligning an Agency’s Confidence With Its Capability
In this video interview, Veeam’s Bill Gemza discusses why agencies are often too confident in their cyber capabilities and how to align their perceptions with operational reality.
Demystifying AI for Non-Technical Leaders: What You Actually Need to Know
You don’t need to be a data scientist to lead in an AI-enabled workplace. What leaders need most is clarity, context, and the confidence to ask the right questions.
Leadership Beyond the Title
Great leadership doesn’t begin with a promotion. Discover how influence, integrity, and service create leaders at every level of an organization.
It’s Time to Address Third-Party Risk
In this video interview, Greg Pollock of UpGuard explains how agencies can manage their third-party risk and secure their data when it’s in external hands.
Change Ready Means Dissent Ready
It was just one person! I once sat on the Board of Directors of a regional non-profit. We were having a meeting to decide something — I don’t remember what — and took an initial voice vote to level set. The result: all yeas — except for one person. Just one. Call him Bert. BertRead… Read more »