Better Constituent Services Without Breaking the Budget
In this video interview, Call Center Power’s Patrick Hannah discusses how agencies can deliver better CX while working within their budgets.
How to Celebrate National Disability Employment Awareness Month — Part 2
There are many ways to treat employees with disabilities respectfully throughout National Disability Employment Awareness Month.
Your Strategy Is on Track. Is It Still the Right Strategy?
As conditions change, public-sector leaders must reassess the assumptions underpinning major commitments.
Build Your Personal Brand — Even When You’re Not Looking for a Job
Building a personal brand isn’t about becoming a social media personality; it’s about developing a reputation for how you work.
AI Is Getting Easier for Federal Agencies to Buy. That Doesn’t Mean It’s Getting Easier to Buy Well!
When your office considers an artificial intelligence tool, the conversation may begin with what it can do, how much it costs and how quickly it can be acquired. There is another question worth bringing into that conversation: What will it take to make this capability work for the people responsible for the mission? That questionRead… Read more »
When Bias Governs: Race, Political Division and the Cost of Failed Collaboration
When agency fragmentation is compounded by leadership that discourages disagreement, constituents may bear the consequences.
Build the Leadership Bench Before the Vacancy
Government organizations need transparent, experience-based pipelines that prepare people to assume greater responsibility.
A Unified Platform Is the Way to Zero Trust
In this video interview, John McDonald, from Versa Networks, explains how agencies can bring their applications and data into zero-trust compliance.
The Team-Building Exercise Worth a Trillion Dollars
“What’s on your mind?” post can turn a simple question into a daily team-building exercise that rebuilds engagement. Read on to discover four practical lessons for turning everyday communication into lasting team trust.
Shared Maps Help Hoboken Reduce Traffic Crashes and Flooding
Hoboken uses maps to share data across departments, prioritize safety, and engage residents in shaping a safer, more climate-resilient city.