Remember how agencies interacted with constituents 12 months ago? Fast-forward to today, and citizen experience is digital, seamless and personalized.
When conducting user research, it’s important to keep in mind the following five tips and best practices to ensure you find real problems and solutions.
I will retire 34 years to the day that I started working for the government. These are the questions I want you to ask yourself.
GovLoop highlights some of the best opportunities available on USAJobs.com in a blog post each week.
Throughout the year and beyond, you can expect to see key topics elevated across our content, including diversity, equity, inclusion and leadership.
Here is a limiting belief: We are a government organization and don’t think user research is something we can do.
“What this [pandemic-driven] digital transformation forced was more consolidation: one intelligent conversation that the whole call center has access to, that delivers it at multiple touchpoints.”
“Identity is not just about protecting people, it is about protecting things like servers that matter to your agency because they are mission-critical.”
What if you didn’t have to choose between today’s technology demands and tomorrow’s needs? What if you could provide value to the public much faster?
Officials at the CDC began realizing that a new, potentially deadly virus was growing rapidly and knew they had to get ahead of it as much as possible.