How to Design for Customers in the Open
“It’s also important to recognize that customer experience isn’t just an IT problem. It has to be much more than dumping it on the IT team to ‘fix the website.’”
Posts Tagged: Open source
Meeting Emotional Needs to Optimize Agency Outcomes
Designing digital services to address emotional needs increases the chance citizens will successfully engage with your organization.
The 4 Envelopes: Collaborative Development
The collaborative development envelope addresses poor performance and provides incentives to achieve better solutions with a transparent approach.
From Containers to Kubernetes: The Definitions, Connections and More
In this blog post, we define the terms and explain the connections of a modern software factory.
How to Create Your Open Hybrid Cloud Strategy
It has become clear that the landscape of cloud adoption is one of hybrid and multicloud deployment. According to Gartner, by the end of 2020, 75% of organizations will have deployed a multi or hybrid cloud model.
3 Things to Consider About COTS vs. Open Source Software
Both open source and commercial off-the-shelf software are equally powerful tools. The key is knowing when to use which.
5 Expert Tips for Digital Transformation
Embracing modern practices and tools is easier said than done. But these tips can set your agency on the right path to success.
Open Source Accelerates AI Success
For government agencies, AI has the potential to be transformative, providing an unprecedented leap in the ability to manage operations, deliver services and support the mission. But like any new technology, AI requires the right platform.
Tools and Tactics to Bring DevSecOps to Your Agency
DevSecOps requires new tools and tactics, as it builds on the cultural changes of DevOps to integrate the work of security teams sooner rather than later.
How Open Source Powers DevOps Success
To be successful in DevOps, agencies can do three things: create small teams for specific problems, get feedback from the customer and network small teams to solve more complex problems.