Posts Tagged: user experience

Use ‘Journey Maps’ to Understand and Improve People’s Interactions with Public Services

Journey mapping is a simple yet powerful way to explore the experiences people have with your services and generate insights on how you can improve them.

2023 Granicus Digital Government Awards Now Open for Nominations

Starting May 1 through June 15, public sector organizations across all levels of government in North America can nominate individuals, teams or projects within seven categories to recognize excellence in communications, service delivery and digital transformation. 

Combined Applications Can Help Bring a Human-Centered Approach to Public Services

Allowing people to apply for multiple programs using one application can provide a much simpler and easier experience of accessing government services.

“One-Stop Shops” Can Improve Access to Public Services

Apply a human-centered approach to public service delivery by creating “one-stop shops” where people can find everything they need to solve a whole problem or complete an entire activity.