Help People by Doing Their Paperwork Automatically
Automating processes internally so that the public doesn’t need to go through manual processes can help save people time and get them the help they need.
Automating processes internally so that the public doesn’t need to go through manual processes can help save people time and get them the help they need.
Journey mapping is a simple yet powerful way to explore the experiences people have with your services and generate insights on how you can improve them.
Starting May 1 through June 15, public sector organizations across all levels of government in North America can nominate individuals, teams or projects within seven categories to recognize excellence in communications, service delivery and digital transformation.
Allowing people to apply for multiple programs using one application can provide a much simpler and easier experience of accessing government services.
Design-led innovation constantly experiments, responds to feedback, avoids preconceived notions, and embraces diversity. It cares about both what users say and how they say it. And a design-led approach is more likely to succeed than less open and inclusive options.
Apply a human-centered approach to public service delivery by creating “one-stop shops” where people can find everything they need to solve a whole problem or complete an entire activity.
Comparative research on the experiences and outcomes of people accessing your services in different languages can improve service delivery.
It’s usually good to use plain language and avoid jargon. But sometimes, incorrect, outdated, or obscure terms can help you “meet people where they’re at”!
Broadly, people often mistake cybersecurity as a sprint with a finish line. But in reality, it is a continuous effort.
Making websites accessible to users with disabilities is increasingly a priority at all levels of government. Documents are not as well known or understood as websites when it comes to accessibility.