Citizens expect that digital government will function with greater ease than in the past. To satisfy this desire, agencies must focus on the user experience as they develop and improve their digital services.
Posts Tagged: user experience
Providing important information to the public is the primary goal of most government websites. Until recently, that often meant large amounts of text, few images, and troves of hard-to-navigate information. However, advancing technology has provided agencies with a way to creatively and inventively share data with citizens without sacrificing the messages they are trying to convey. From cleaner,... Read more »
Application intelligence provides deep insight into the application’s end-user experience by answering the question: How are users actually using and experiencing the application?
I wonder how much we just assume the far reach of internet connectivity for everyone when we are creating things like lost property reporting procedures.
If you've ever worked on a website project, you know one of the first questions a designer asks is: What are your favorite websites? But, it's not always easy to come up with a list of the best websites. Great websites have to be memorable, modern, unique, and free of frustrating glitches—no small feat for most... Read more »
I met a fellow govie recently, and when I told him that I work in digital media accessibility, he said, “OMG, I could not review code all day, every day!” Well...neither could I, and although that’s what most people think we accessibility peeps do, that’s not the case. I may or may not look at... Read more »