Government IT departments are facing the exact challenge of when, what and how to upgrade, as their applications become growingly outmoded and user experience suffers.
Posts Tagged: user experience
How do we balance the needs of the constituent user with the internal user?
Moving beyond satisfaction benchmarks to improve customer experience.
SaaS solutions help local governments offer better, more flexible services to their residents. If recent developments are any indication, partnerships between tech innovators and City Hall will transform the way people think about public services.
Technology can make our jobs and citizens’ lives easier…as long as everyone is using it right. When you make an investment in technology, how do you get your staff and citizens on board?
Government websites don’t need to be hard to use. Good UX is becoming more and more available to agencies across government.
Citizens expect that digital government will function with greater ease than in the past. To satisfy this desire, agencies must focus on the user experience as they develop and improve their digital services.
Providing important information to the public is the primary goal of most government websites. Until recently, that often meant large amounts of text, few images, and troves of hard-to-navigate information. However, advancing technology has provided agencies with a way to creatively and inventively share data with citizens without sacrificing the messages they are trying to convey. From cleaner,… Read more »
Application intelligence provides deep insight into the application’s end-user experience by answering the question: How are users actually using and experiencing the application?
I wonder how much we just assume the far reach of internet connectivity for everyone when we are creating things like lost property reporting procedures.