Broadly, people often mistake cybersecurity as a sprint with a finish line. But in reality, it is a continuous effort.
Posts Tagged: user experience
Making websites accessible to users with disabilities is increasingly a priority at all levels of government. Documents are not as well known or understood as websites when it comes to accessibility.
Government agencies need to uncover their constituents’ real needs in order to establish customer-centered services and comply with mandates. User research programs help agencies do that, but they can be complicated. We identified key issues and steps to consider.
Organizations must contend with cyber protection requirements, ever more complex technology and hiring disadvantages. Here are some tips to make innovation easier.
Granicus’ annual Digital Government Awards honor agencies that have transformed civic engagement, service delivery and government efficiency and effectiveness
Zero trust is a buzzword that’s gaining steam. But in simple terms, this model is enabling remote work and improving user experiences.
Government users and service providers share the feeling that if we can figure out how to make something simple once, we can do it again, for all types of services. Self-service is a good first step.
The large-scale move to remote work, combined with recent high-profile cybersecurity attacks have forced government agencies to rethink how they invest in and implement cybersecurity practices that are effective yet also user-friendly.
Here are four ways to improve your agency’s user experience (UX) before Joe Biden’s President’s Management Agenda (PMA) comes out.
We can tell the difference between a digital interaction that’s user-friendly and one that’s not, yet many of us struggle to articulate why something might be difficult to use. Here is some common language to help.