Contact center modernization should be a priority for all government agencies. It generates greater citizen satisfaction, increased employee engagement and cost savings. Here’s how to get started.
It’s clear that government can’t wait any longer before moving IT to a DevOps approach.
A new report from Hootsuite highlights key recommendations for agencies intent on maximizing the benefit of social media, including prioritizing video and visual content and having a social-ready plan for the unexpected.
How can cloud-based platforms help DoD attain new military readiness standards? GovLoop’s recent online training addressed those issues.
Federal Employed Women (FEW) is hosting a conference this year aligned with its mission of promoting women’s equality in the federal workforce. Now in its 50th year, the organization continues to advocate for the rights of women through trainings and events.
Regardless of what point you’re at in your career, keeping your skillset fresh and relevant is an important part of professional development.
Craig Orgeron, Mississippi CIO and former NASCIO President, spoke with GovLoop on Jan. 24 about his top priorities, cybersecurity, hiring, CX and other state IT initiatives.
Putting as much politics aside as possible, here are highlights of what government workers should know about the State of the Union.
In response to network security challenges, the Department of Homeland Security created the Continuous Diagnostics and Mitigation, or CDM, program. The CDM Program is organized into four distinct phases designed to address each layer of agency cybersecurity. We’re tackling Phase 4.
Dan Kent, Public Sector Chief Technology Officer at Cisco, explains why agencies should take a multi-layered approach to modernization.