At the NextGen Government Training Virtual Summit, we aim to have diverse, intelligent, and experienced speakers. We’ve put together an impressive keynote speaker line-up for NextGen, and we can’t wait for you to meet them. Read on for a quick introduction of our experts, and afterwards, don’t forget to register for the event on Wednesday,Read… Read more »
There’s often a disconnect between the training that organizations provide and employees’ real-world application of it. Learn why that happens, and explore five strategies to close the gap.
AI is already affecting how citizens engage with government, raising expectations for faster, more intuitive services. Agencies that don’t understand where AI delivers real value risk missing opportunities to improve trust and experience at scale. During the latest CX Community of Practice, we welcomed guest speaker Luke Norris, Vice President, Platform Strategy & Digital Transformation,Read… Read more »
Large-scale events offer many benefits — and challenges. A thoughtful, commonsense approach to using registration lists and coat checks can help ensure that attendees enjoy a positive experience.
Effective leaders know how to navigate their teams through change, uncertainty, and new ideas, and they strike a balance between strength and humility. Read about a leader whose effectiveness suffered when he struggled with humility.
Legacy technology wasn’t designed for the volume and variety of data that agencies handle today, and AI exacerbates the problem. Certain tactics, however, will help agencies leave their outdated tech behind — so employees can access data when and how they should.
In government, the pressure to move fast on AI technology is real, but so are the risks. But agencies are learning that strong data governance will create a foundation for responsible, transparent, trustworthy AI.
Government workforce training is evolving, and agencies today must overcome five obstacles to designing effective training programs. Learn why slide decks and seminars are no longer enough.
Agencies publish an array of documents — decentralized and in different formats — that AI systems often misinterpret when answering resident questions. Standardization and centralization would address the problem, but those can be heavy lifts. A citation registry, however, can change how AI understands government writings.
In this video interview, John Lange of Tricentis explains the role of automated testing in data accuracy, process efficiency, compliance and security.